Love Culture

Somebody stole my wife's identity and used it to purchase items online. When we contacted them to try to find out who used her credit card Fraudulently, they give us the run around. They would rather protect the identity of the thief instead of giving me the information which I need for a police report. DO NOT PURCHASE THEIR PRODUCTS. Those who protect identity thieves should not be allowed to sell products.

I bought 4 dresses online and returned 3. My credit card was only credited back for 1 dress. When I contacted customer service they stated "only one dress was in the return package." Ridiculous... i placed all 3 dresses in one small package there is no way the others could have been overlooked. I believe this is a scam and will be taking legal action due to the fact my money was not refunded fully.

I bought a dress for me to wear for my engagement, and i decided to return it, since it was 80$ and they didn't accept it, said i needed to provide a return label... i didn't have it since i was getting married it was stressful to me. after i got married i realized they haven't refund me or send back my dress...i emailed them letting them know i bought it and i still haven't gotten anything back? they said they discard it... so Im left with nothing!!! super horrible store policy and customer service...

I purchased a sweater from this site in September 2018. I wore the sweater twice and it began to unravel and come apart at the seams. I contacted them for some type of compensation or return. They told me that because it was 30 days past the order, I could not return or exchange the item. I think this is ridiculous because they sold me a defective/ cheaply made item. No clothing should come apart after 2 wears. They should have been able to accommodate me considering that I have been a regular costumer. Extremely disappointed and will not be purchasing from them again.

I went against my gut and all of the horrible reviews and ordered a dress from loveculture.com. I paid for expedited shipping. After 3 days I hadn't heard anything from them. I sent an email and only then did I find out that my item wasn't available and to allow 3-7 business days for my account to be refunded. We'll see. Hopefully this isn't a new battle.

Am at Altamonte spring mall Florida I was trying some dresses the girl that work at the dressing room she's either doesn't like her job or she had a fight with her boyfriend she faces me the worst attitude and service ever in my life, I worked as a secret shopper before and if I was doing my job tonight I would make sure she will get fires tonight. Treat people the way you like to be treated, if you don't like your job just quit.

If I could give 0 stars I would. Shopping online can be frustrating and it is imperative that the online store have excellent support. Love Culture does not have any customer service for their online shoppers and is not concerned with keeping customers. If you are unhappy they simply say "sorry you feel that way" and do nothing to keep you as a client. I am returning all my purchases and will never shop here again.

So I spent about $100 in this website, and when I got my shipment nothing was as I expected it. Sizes run way too small, they don't look as the picture, etc.
So I returned almost everything (except for only 2 things) and when they got the return they didn't give me my money back, instead they give me a store credit! Something that I don't want because everything in this website is horrible!
Don't ever buy from LOVE CULTURE WEB STORE! Nothing was as I expected!

I placed my order on Sunday night, and at first it told me 4-9 business days and I was bummed because I read bad reviews about it taking too long to ship and I wanted the clothes by Saturday for an event. They arrived on Thursday and they are great! Good fabric, exactly how they looked on the site! Would definitely recommend and shop here again! Sizes are great! Thanks!

I ordered a pair of leggings that were received damaged. I was told that I would be allowed to exchange the leggings, but only if I paid the return shipping. This is the worst customer service I have come across online is some time. I recommend you go spend your money elsewhere.

For the people whondont really kniw the difference between good and bad material then you'll be fooled. The prices range from $20-$60 And literally everything in that store will fade on you and shrink after 1 wash. I always tell people go to Agaci you will see that the prices are the same as love culture but the material and styles are 100 times better. Hope this helps people save their time.

I've ordered from Love Culture a couple of times and I really love their clothing. Everything is well made and of pretty good quality. The only major problem I've had is that some of the items they have marked as 'In Stock' aren't actually available. This happened with 2 different outfits I ordered on 2 separate occasions (each time there was a major sale going on). I was VERY disappointed. However, they didn't charge for the items and I still got free shipping and such. Overall, a pretty good experience if you can deal with the uncertainty of not getting an item or two that you ordered.

I was told that I had 22 days to return anything I buy from them went back to the mall 2 weeks later to take one dress back, cause I couldn't try on to well with prosthetic leg. Well dress was to short went in and the doors are closed business GONE. Called the company but manager NEVER returned call. THEY ARE VERY IGNORANT PEOPLE DON'T CARE ABOUT THE CUSTOMERS JUST YOUR MONEY

Terrible Company! Do not order from them!
Ordered a dress online for my bridal shower, paid to have it expedited. Paid nearly $50 for one dress. Got the dress delivered, opened the package and knew right away that the dress would be too small and also was just not what i was going for, the colors were different than online (which is to be expected). NEVER EVEN TRIED IT ON! I used the shipping label available to me, shipped package back within 3 days, and then i got an email saying that they will not be refunding me my money and that i needed to provide a shipping label for them to return the dress to me...
Umm what?!?! I contacted them asking why my refund couldn't be processed and they said that the dress had stains on the inside and that they can only accept a return if its in resale condition and that this dress was trash. I completely understand that items need to be in good, resale condition when returned, and if i had actually created the stains i wouldn't have any issues because it would have been my fault, but since i never even tried on the dress, i am extremely upset that the company refuses to rectify the situation in some way. I emailed them and told them that i never even tried the dress on, the tags were still attached, i mailed back in original packaging and receipt... the extremely rude woman, who acted like she was trying to be a "hero" said she would forward things to "upper management." Well, upper management didnt do anything. They said the exact same thing. I complained saying that the company wouldn't even send me pictures of these so called "stains." After a lot of arguing they agreed to give me store credit...
Really? You think i will be doing business with your company ever again?!?!?! Yeah right! That has got to be a joke!
Keep my money, you clearly need it more than i do, enjoy being scam artists

I sent an inquiry about an item I was very interested in that was out of stock. Customer wouldn't give me any information and seemed rude. I'll spend my money elsewhere!

I wish I could rate them a negative 10. I purchased a top and a dress for my daughter. First time ever in the store and did not see the TINY no return policy during this visit and the sales clerk failed to point out the policy like most stores do. After the FIRST washing of the top, it was falling apart and the dress was made with same elastic stretchy material so we figured it would do the same. We went to return them only to be informed of the no return policy. They also said since she had washed the shirt, there was no exchange or store credit. I asked to speak to the manager. The girl went away and came back and said IF we had BOTH the sales receipt AND the tag that was on the top, they could give store credit. Very fortunately, my daughter had put the tag in the bag so we had it. The girl seemed a bit shocked. They gave store credit, which by the way, EXPIRES within 90 days. We really do not want to purchase any more of their EXTREMELY CHEAPLY MADE clothes. But I guess once she finds something there within the next 90 days, she will buy that. Then we will NEVER go to that store again. They do not care about their customers at all. Terrible customer service. I would be surprised if they get many repeat customers.

The quality of their merchandise is ok, to say the most...
Some sizes run way big, while some run small.
Most likely, cause they don't manufacture their merchandise, just slap their tags on...
Either way, if you purchase it online, and return it, make sure to check your CC statement for the refund transaction.
The customer service team will go for days, without giving you a legitimate answer to your refund inquiry, as if you are speaking Chinese, no offense.
Only after I submitted a dispute with my Amex, I received an email with some nonsense excuse, why the refund has not been issued, after two weeks of receiving the returned package.
BSing your customers from the start is not a good look for a growing business, considering the product is not that great either.
Xoxoxo ;)

I ordered 3 items through their website. The quality of these products were embarrassing. I sent them all back immediately. Upon receiving my return confirmation, I was only issued a partial refund. When disputed, they claimed to have only been sent back 2 of the items. Why would I WANT to keep their awful product? This was a careless discrepancy on their end that I am paying for. Now I'm out both the product and the money. Never, ever shopping here again and if you value honest customer service, neither should you!

This is a terrible company, i don't recommend anyone to spend their money here. I was not issued a full refund for my items because I was told I was given store credit, so what does store credit have anything to do with a refund for items that I returned? The conversation that i had with the supervisor Marisa Dallez made no sense, and was the most frustrating conversation I had with any customer service person in my entire life. Stephanie from customer service was no help either. These people are not customer service oriented, and will make you so upset. Trust me don't deal with them, save your sanity!

I paid for next day shipping and got it a week and a half later! Then to find out the sizing is horrible i wear a medium in all dresses, i ordered a medium and i couldnt even put it on! It was like a extra extra small and the dress was $80

Um... here are such horrible reviews... but I am so satisfied with all purchases l made through their website... all these girls should of read their return policy first of all and about the description... and of course size chart... it's all in that page for each item... I don't understand how can you miss that.? They write every single detail... one more thing... I never dealed with their customer service so nothing about that... very satisfied... recommend to each one of you... amazing style... love it...

Paid priority shipping for online purchase, didn't receive my order for a week... Would not refund the shipping costs. Totally dissatisfied with this company. Will take my money elsewhere.

Do NOT SHOP HERE! COMPLETE RIP OFF and the workers seem to NOT KNOW the return policy of the store! If you buy something your STUCK WITH IT or picking something else from this Cheap Fabric Store! DONT WASTE YOUR TIME OR MONEY!
Complete BS!