• Market.hockshop

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Overview

Market.hockshop.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

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Top Critical Review

“Rip-off artists”

AChristian -.
2/12/21

They'll treat you well until they discover you're a "regular." Then they'll take advantage of you, giving you less and less each time you bring them valuable stuff (jewellery). They even had the nerve to say that a tiny 10K bracelet - which was marked - was a sterling silver necklace. -- Part 2: I hocked 5 charms to buy back. One of those charms was attached to another charm by a link (so there were actually 6 charms, but they missed it). They also lost that charm; it either fell off of or was taken off of the link (I tend to think 'taken' because the link was solidly closed and it had never fallen off during constant wear, let alone sitting in a safe, in a bag, with no movement). She asked what it looked like and I directed her to their system of photographs. They said their camera wasn't working that day. (!?) The manager wanted me to bring the entire package in to weigh it, and they would give me what the missing charm is worth in weight. I told had previously told her and told her again that it's tiny and weighs a feather, which she obviously ignored. I told her that's unacceptable, it is sentimental (bought for me for Mother's Day by my daughter), it is vintage, I got it from the States, and it had "Israel" stamped on the back. Because I told her that her offer of weight was unacceptable, she told me that because I was "not willing to cooperate," she'd give me the purchase price I paid, and I should never come back. *A great example of adding insult to injury.* Stay away from this location. Manager's name is Kayla.

Reviews (1)

Rating

Timeframe

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Thumbnail of user gails326
26 reviews
76 helpful votes
February 12th, 2021

They'll treat you well until they discover you're a "regular." Then they'll take advantage of you, giving you less and less each time you bring them valuable stuff (jewellery). They even had the nerve to say that a tiny 10K bracelet - which was marked - was a sterling silver necklace. -- Part 2: I hocked 5 charms to buy back. One of those charms was attached to another charm by a link (so there were actually 6 charms, but they missed it). They also lost that charm; it either fell off of or was taken off of the link (I tend to think 'taken' because the link was solidly closed and it had never fallen off during constant wear, let alone sitting in a safe, in a bag, with no movement). She asked what it looked like and I directed her to their system of photographs. They said their camera wasn't working that day. (!?) The manager wanted me to bring the entire package in to weigh it, and they would give me what the missing charm is worth in weight. I told had previously told her and told her again that it's tiny and weighs a feather, which she obviously ignored. I told her that's unacceptable, it is sentimental (bought for me for Mother's Day by my daughter), it is vintage, I got it from the States, and it had "Israel" stamped on the back. Because I told her that her offer of weight was unacceptable, she told me that because I was "not willing to cooperate," she'd give me the purchase price I paid, and I should never come back. *A great example of adding insult to injury.* Stay away from this location. Manager's name is Kayla.

Tip for consumers:
Stay away from this location. Terrible management.

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