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ObviouslyChic has a rating of 1.13 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ObviouslyChic most frequently mention customer service, pre order, and credit card problems. ObviouslyChic ranks 2328th among Women's Clothing sites.
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Great customer service and excellent quality. Keep up the great work. I'll send you all my clients. I love to see women growing their own business.
Placed an order in the Summer 2018 for 2 items... Did not receive items and out $72. She replied once to an email saying there was a backup after 2 more months had passed emailed again, NO REPLY. She is a scam artist. You would think a fellow Canadian would not want to rip off others who put trust in her as she advertises as a Canadian company and all that it stands for.
Placed an order in the Summer 2018 for 2 items... Did not receive items and out $72. She replied once to an email saying there was a backup after 2 more months had passed emailed again, NO REPLY. She is a scam artist. You would think a fellow Canadian would not want to rip off others who put trust in her as she advertises as a Canadian company and all that it stands for.
I ordered on their boxing day sale Dec 26 2018. They overcharged my credit card and my order still says "unfulfilled" and its February 3 2019. Emailed the 1st time about the overcharge and was told they would fix it. I've emailed 5+ times since and got no response. I put in a dispute with PayPal and hopefully I get my $111 back. Don't order anything from them or you'll just be wasting your money.
So for anyone even considering their annual subscription box DONT DO IT. Its been 2+ weeks since they were supposed to be shipped & nothing! And the next part is they just delete any negativity on social media 35 seconds after its posted and ignore you. Ridiculous customer service. If I could give it 0 stars I would
November 2017 was when we ordered my two items as of today's date September 2018 we have heard nothing from this company. I still haven't received the product I paid for and I have read a ton of reviews. Lots of people in the same boat. How companies get away with false advertising and keeping people's money for items they never sent is beyond me. Shady business I believe Karma will get them. They deserve a negative rating bad business practice
My husband ordered me two pieces for Christmas. A sweater and sweat shirt. I received the sweatshirt and never did get my sweater. My sweatshirt arrived in mid Jan... they shipped an item I did not order. When contacted they were useless. Who signs their emails with hugs and kisses. They are so unprofessional and such a rip off. My daughter ordered the same sweatshirt my husband did we are now in late Feb she never got her sweatshirt. She ordered her sweatshirt two weeks before he ordered mine. So not only do they not send in order of receiving the purchase they make terrible excuses and lie saying they shipped the items. She also ordered a bunch of items and they again said they shipped them and when she did get her November order in February its were missing again. Very poorly ran company and terrible customer service.
Month later and still waiting for my refund from an item I purchased back in May 2018. Been in contact numerous times with lame excuses coming from they're end to now no contact. Will be filing with pay pal. The last two hoodies I purchased with the May order came but the one lake life black sweater started to fall apart on the left front pocket after three days of wearing it.
Ordered from them on boxing day, and they were not presale items. Two months later after multiple emails and excuses I got half my order. One item was damaged and another the wrong size. It came with a sheet saying the rest would ship a month later. Fast forward two months later and I still don't have my order, and now she is ignoring my emails. She's all about making money and promoting this amazing business with all these new products. Yet she doesn't fulfil her orders she's been paid for. Buyer BEWARE!
I have previously bought a few items from obviously Chic at their pop up shows in the past and loved what I bought. I ordered 3 items of clothing in October 2018. It is now February 2019 and none of the clothing items have arrived yet. I have also attempted to contact the company on 3 different occasions to let them know and have not gotten one response yet. I am all for "shopping local" but I am so disappointed with this company.
Only company I've ordered from who take money for an item before it ships... which they don't even intend to do! Order back in December and funds were taken straight away. Made sure I didn't order any pre-order items because I wanted straight away. It's now February and my order is still 'being processed' and was told items hadn't arrived to them yet! They will not return emails now and I have put in a request with PayPal to receive my money. Very unprofessional way to handle customers and their money.
Great customer service and excellent quality.
Keep up the great work. I'll send you all my clients. I love to see women growing their own business.
Aren't there any legal repercussions for this dodgy business?!
Ordered items April, 2018.
After 4 months, and s few emails I received one item and an excuse of being a special order and that my other item would be expected within 8 weeks.
Sent another few emails with NO response.
It is NINE months later and no last item I paid for and no correspondence.
Thought I was supporting local to a Kelowna based business...
As I always try to shop and support my fellow Canadians.
This company is the OPPOSITE of anything Canadian.
Deplorable.
I had a co-worker tell me about ObviouslyChic. She was wearing the cutest scarf. I ended up ordering 2 when they had their BOGO free sale. I was very skeptical after reading all these reviews. However, I received my scarves today - took just under 2 weeks which is very acceptable! The scarves are soft and durable. Did I mention nicely packaged? I will be ordering again!
It pains me to see this company is still operating. I've had several horrible experiences and had to cut my losses. I wasn't interested in waiting for their horrible customer service to finally respond to my piles of emails into my lost' order and called my credit card company and they refunded the charge after I told them this company is a SCAM. The purpose of this review is to incourage all of you still waiting' on your orders or refunds to do the same.
Paid for 2 pre orders one in sept and one in oct. Only received a few items from each order. On the receipts was a hand written note "will ship on own" for the rest of the items. I have never received the rest of the items. Sent multiple emails, filed a complaint with the better business bureau to which they never responded. It is a total sham. Not sure how they haven't been arrested for fraud. I would never order ANYTHING from this fraudulent scam of a company again.
What the hell? I've ordered sweaters from their bogo event in August... it's October 5th and I still haven't received my sweaters. Went through the same thing with the blanket scarves, took over 6 weeks to get those... Why does shipping take so long? And you can't ask anything via social media as they delete it, I'm glad I found this so I could at least share my poor experience with everyone else. I won't order from them again and I am a regular on-line shopper!
Hi Deanna, thank you for your feedback!
Jess built our company to empower the everyday girl, who not only wears our clothing, but the women who create our clothing. We are SLOW fashion, not FAST fashion where the companies pump out clothing without concern for the quality of the clothing or the workers who make them.
At the moment there is an average of twelve hands that touch your item before it arrives on your doorstep, which is what makes our company unique and able to implement the high quality control and personal attention that keeps customers coming back.
We often have pre-orders, or custom made, beautiful one of a kind items just for you. Even though this is not the fastest at times, we stand by producing amazing quality items that you will get stopped in everywhere you go and love it for years to come.
Sometimes, our pre-orders get delayed, because of various factors out of our control or to be honest sometimes they are in our control (as a worker is sick and needs to spend time with her child or they have worked way too many hours this week). We appreciate you shopping with us & we are sorry for any delays. As we grow we are excited to become even faster & continue to stand up for what we believe in while producing amazing clothing. If you have any more questions, our customer service would be happy to answer them for you.
Don't get sucked in to their "sales" and adorable clothing. It takes months to ship, if it ever does and the quality is poor. Their marketing promises great things that they do not deliver on (still waiting for a Christmas themed sweater well after Christmas has passed). This company offers flaky unhelpful customer service and are not accountable. It is nearly impossible to get an honest answer or a refund. Save your money. Buying from them is like giving your money away.
I ordered Dec 7,2018. I still have not received my order or any contact. My messages on Facebook get deleted. I have escalated this thru PayPal resolution Center. PayPal gave the company 10 days to respond. She did not respond. It will be resolved in my favour with a refund thru PayPal. Hopefully enough people take up their orders with PayPal in the accepted timeframe.
Do not order from this company! How are they still even in business? Obviously Chic is a fraudulent company that just steals people's money and does not send out their orders. And good luck trying to get ahold of them. I've been waiting for my order since November and they kept having an excuse as to what the hold up was. If I could rate them a -10 I would.
Twice now this company has taken my money, attempted to delay me by claiming back orders/etc until my PayPal dispute window closed. The first time I lost out, then I was dumb enough to order again a year later (I know, stupid me) the second time I got a dispute started and escalated in time. Hopefully I get my money back this time.
Do NOT waste your time or money with this fraudulent business. I ordered a hoodie online on October 1,2018 and I have yet to receive my order! I emailed multiple times and they keep giving me the excuse that Canada Post is extremely behind in their delivery service, which is absolute bulls**t. I filed a complaint with the Better Business Bureau and they closed the case when Obviously Chic failed to respond by the deadline. So they were essentially useless. I disputed the charge with my credit card company and currently have a tentative credit on my account for the charge.
I had to choose a star... they don't even deserve that still haven't received my order after weeks and weeks, emailing them with a generic response, no word on when I'll be getting my subscription box either... this company is constantly ripping people off!
I have been shopping with Obv for some time now, actually more then 90% of my closet is filled with Daisy Mae. My clothing has always been great quality, it always fits well, & i always get tons of compliments. Their prices are great, their customer service has always gotten back to my emails and answered my questions. Sure, sometimes there is a bit of a wait for items to ship - but this is not unheard of when it comes to dealing with pre-order items on any online store. Obviously Chic is a growing company and like anything that is new, it comes with hiccups and a learning process. The owner Jess, is super sweet & kind. I am actually so surprised at all the negative things written on these reviews, because this has never been my experience at all. I will continue to stand behind her company & purchase her items.
I ordered in Oct and still nothing! They sent me a shipping tracking number at the end of Nov, but Canada Post has advised me they have not shipped anything. They initiate a shipping label with Canada Post so they get a tracking number but don't actually ship anything. This is fraud! They have not emailed me back regarding a refund yet. I'm going for to report them to the RCMP anti fraud online shopping department! How is she allowed to still operate? This is a horrible business and needs to be shut down!
They steal your money and don't ship the products. Stay away from this supposedly Canadian company, they have sources out their work overseas and it never arrives
Made in China. Does not fit true to size. Customer service representatives are quite rude. They delete anything they view as "negative" thus there is no way for the buyer to know about the poor quality
Hi Stephanie. Thanks for your feedback! Jess believes in helping and empowering women, that is why she started Obviously Chic. Lolo, who runs Daisy Mae in China, worked a low paying job in China and we helped her change her LIFE and follow her dreams. We have empowered her, and many other women to produce beautiful clothing and follow their dreams. There is a REAL person behind our factory with BIG dreams and because of your support for Daisy Mae, you are helping her wake up everyday and do what she loves.
Ordered sweaters the buy one get one October 1st. November recieved an email saying i will get it within 1 to 11 day. Nothing! Contacted her numerous time and was told it would be shipped the same week. Here i am still waiting almost 4 months. And zero response back when i asked for a refund.
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Women's clothing by Obviously Chic Boutique - inspired by the everyday girl! Shop our online store for the latest trends and styles in women's clothing.
Hi Donna,
Thank you for your feedback. We apologize for the delay on the summer box. We chose to support a mom with a handmade company, who needed a little extra time sewing an item, as that is what these boxes are all about: spreading love and kindness and a beautiful suprise. We're very proud to be supporting and empowering her and many other female entrepenuers on this box, and are packing and shipping as many as humanly possible out daily. Please email our customer service if you have any more questions or concerns regarding your subscription, they will be more than happy to help you.