I have been shopping with Obv for some time now, actually more then 90% of my closet is filled with Daisy Mae. My clothing has always been great quality, it always fits well, & i always get tons of compliments. Their prices are great, their customer service has always gotten back to my emails and answered my questions. Sure, sometimes there is a bit of a wait for items to ship - but this is not unheard of when it comes to dealing with pre-order items on any online store. Obviously Chic is a growing company and like anything that is new, it comes with hiccups and a learning process. The owner Jess, is super sweet & kind. I am actually so surprised at all the negative things written on these reviews, because this has never been my experience at all. I will continue to stand behind her company & purchase her items.