ORIGIN PC Corporation

Origin can build an amazing gaming pc for you. You can select the components you desire so it's customizable to your needs. Can't wait for my vodka cooled pc.

I bought a laptop from Originpc on 12/28/2022. It arrived with issues right out of the box. I spoke to 4 customer support people before one was able to solve the problems, temporarily. I started having issues again in May 2023. Each time you call customer support, the first level of support immediately says "you need to reinstall your operating system" no matter what the problem is because the first level of support is not trained. Escalating the issue will eventually get someone who is trained. The escalated tech support agent told me that I needed to send my new laptop in to be serviced, but because I had the 3 year extended warranty he suggested I wait until January. I asked for a return box to be sent and to speak with someone higher up. That agent was able to get the computer running again. It's November and the laptop suddenly freezes and all applications are running slowly. I go through the usual untrained tech support to the next level and we reinstall windows but it doesn't fix the issue. The tech support agent changes some things in bios and LOCKS my laptop down completely. We're unable to get back into it. He freaks out, and when I frantically ask for someone else he won't ask anyone to help because this is the second time he's done this. I hang up diagnose and find my bit locker key myself using a different computer and I am able to get back into my laptop. I call Origin and insist on getting a supervisor. He does diagnostics and says that my cpu is fried. I send it back in to be repaired. It's now January 2nd. I kept asking for updates about when it would be shipped back and kept getting conflicting information. I talked to 3 people yesterday who all told me that my computer was in queue for either: quality control or shipping. I freaked out, I mean, which was it? At 11:50 that night I get a UPS notice saying that my computer would arrive today, January 3rd. Origin does not value it's customers and first level tech support is a joke.

I purchased a top of the line Genesis from Origin PC in June 2016. The machine itseld was fully loaded to the sum of around 20K USD. The order process was a little more complicated that I had expected but that was due mostly to the tight due diligence applied to every new person and order. As cumbersome as it might be, it is in the best interest of both client and Origin.

To make things slightly more complex, I had the pc shipped to Cape Town in South Africa. It would have been touch and go with the shipping but I believe that the solid wooden crates used and the insertion of foam in the system allowed for minimal risk of damage. Indeed my pc did arrive intact.

There were a couple of issues to start with but these were easily solved by reseating certain drives and reconnecting PSU power supplies to my SSDs. When I started the pc I experienced initial problems but these were easily resolved with a call to Technical Support. I did have to persist calling but finally got through to Sean who was very pleasant to deal with and professional.

All in all I feel that the customer service side could be tighter and faster to respond but in the end I was left with an awesome and superfast rig.

I have looked at various custom pc builders and although the likes of Digital Storm and Falcon North West build top end pcs, their packaging and overseas shipping did not inspire confidence, though I may of course be wrong.

Out of the handful of specialised pc builder, I would definitely recommend Origin PC. Not because they have no problems but rather for the fact that they deal with any issues arising and their build are supertight pieces of work.

Thank you Origin, I may well take another chance getting you to ship another PC to Cape Town once this setup starts lagging behind the technology. I don't however think that will be anytime in the next 2 to 3 years.

They sold me what I bought, it is a decent product and it delivered weeks ahead of time; and that was the high point. There were some broken pieces to something on the inside which makes me worried about the longevity of the product. One of my main concerns about buying a PC from Origin, was that it is upgradeable so that I can add hard drives, which it wasn't. I called Orgin about the missing SATA Cables and they told me they would send them to me. They did not. A week later I called back and they said they would send them to me. They did, but after waiting two weeks, only the Motherdrive cables arrived but not the power supply cables. So I bought them on eBay.
I would say that they rate about average. They put together the computer you want but they don't have a good inspection department, they don't have good attention to detail, and they don't take your needs seriously. But delivery was very quick.

Just received a new EON 17 SLX. It ran for around 8 hours total over a day and a half. Now am shipping it back for repairs. After digging around on some forums and message boards, it is starting to look like the "rave reviews" are either fake, or posted by people that have only had it for a few days and are posting out of excitement. I am not impressed. They have one shot to fix it, before I will want a refund for the $3600 paperweight.