• Phix

Overview

Phix has a rating of 4.71 stars from 63 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phix most frequently mention customer service, new management, and great quality. Phix ranks 34th among Men's Clothing sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
3
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What reviewers want you to know

Positive highlights

  • :) Customer service that excelled far beyond my expectations.

Critical highlights

No critical highlights yet

How would you rate Phix?
Top Positive Review

“They make the clothes I like”

Andi S.
4/11/24

I have been buying phix for years. I connect with the design. There is always something good. Thank you Phix

Top Critical Review

“Original post AND Response to PhixClothing Representative”

W L.
7/20/15

WOW, I'M AMAZED TO SEE SO MANY POSITIVE REVIEWS, THEY MUST BE FAKE! DO NOT BUY FROM THIS COMPANY, IT'S A SCAM! I RECOMMEND YOU TO INVESTIGATE ONLINE ABOUT THESE THIEVES BEFORE YOU LOSE YOUR MONEY! -------------------------------------------------------- The original post was lost when I posted the response, but long story short: I bought a tshirt, and it never arrived! I contacted them, and they gave two different dispatch dates, and after a few emails, I was ignored by their "Customer Service" people; they said that they don't see a reason why the item wouldn't arrive - like if I was lying about a simple tshirt?! I have never had a problem with a "lost" item, and have bought from several online shops, in Europe and also from the US. Last good experiences were with Asos, Diesel, Jadedlondon and forever21. To me this company is a scam. -------------------------------------------------------- Response to PhixClothing Representative I know it's not your fault, and that maybe u have to save face as part of your job; but this comes a year+ too late and only as a reaction to my post. I won't waste more time emailing back and forth with your people. Only to be ignored in the end? No time for that! U can keep the 20euros (of wtv amount it was), I don't care. Or even better: Maybe u can use that money and pay at least an hour of Customer Service online training for your people, specially for Victoria Rose, who is the one who ignored my last FOUR emails. Bye Felicia.

Reviews (63)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user gilberturbanskiyeai
10 reviews
1 helpful vote
April 16th, 2024

Cool store! Huge selection and good quality items. I have been ordering things for 2 years now and am very pleased. Thanks to the store.

Thumbnail of user andis62
1 review
0 helpful votes
April 11th, 2024

I have been buying phix for years.
I connect with the design.
There is always something good.

Thank you Phix

Thumbnail of user johnm5596
1 review
0 helpful votes
August 20th, 2020

I have been saying for some time now that I don't need any more clothes (plus current circumstances mean there's nowhere to wear them to anyway). Then I saw this amazing jacket on Facebook! I have a black-sequin blazer which only got me upgraded to the front row for Madonna's last show but this black-sequin biker jacket is everything. I am going to have so much fun wearing it, I'm just getting ready for all the comments I will be getting. I've decided it will be my new signature look!

Thumbnail of user finegasb
2 reviews
21 helpful votes
May 10th, 2020

I found Phix Clothing by accident. As a bit of a clothes addict i was impressed. I have bought from other more well known sites and do occasionally thin my wardrobe out a bit. Not with Phix. It's the sort of stuff you will always want to keep, even if it's only one or two items, as those special pieces in your wardrobe.

I was a Northern Soul boy, Wigan Casino in '78 when i left school. Smart, image conscious and individual. For me Phix ticks all the boxes. Retro with a modern twist, limited runs. I have two box jackets and a longer coat. All exceptionally well made, great quality and detailing. The difficulty for me is prioritising what to buy. So much great stuff. I've never really had to do that before. Not for those who don't like being noticed.

The only down side is the cut. It means you can't be carrying too much extra weight, especially around the middle. I'm about five eight tall, 44 chest and 35 waist. A little shorter in the arms than average and quite broad across the shoulders due to a lot of lane swimming. An XL fits perfect. Jacket, that is. I will be buying shirts soon though.
I had no problems with the customer service. Quick and efficient.

At nearly fifty seven I'm getting excited again about getting dressed up to go out dancing.

Fin

Thumbnail of user daveo120
2 reviews
8 helpful votes
April 23rd, 2020

I just discovered Phix online and they're exactly the clothing brand I need. My style is a kind of eclectic rockstar vibe, and Phix is just so legit with it. Their clothes look and feel amazing, and the sizing chart combined with their excellent customer service (thanks Rebecca, you effing ROCK) made it easy for me to find a proper fit... and I think we all know that struggle. Phix is dope and I'm absolutely on board.

Thumbnail of user haroldc112
1 review
0 helpful votes
July 31st, 2020

I have purchased many items from Phix over the past few years and remain a strong supporter. The designs are unique and exemplify what I am looking for in alternative clothing, that just says wow. I cannot get these designs anywhere else! The customer service is outstanding, fast response times, as are the deliveries to my door. Top marks guys!

Thumbnail of user davidm2062
1 review
12 helpful votes
July 3rd, 2019

I can't say enough about this amazing company: Their clothes are TOPS, and their customer service is STELLAR.

I feel so lucky to have literally stumbled upon your company and its website (via an ad I saw embedded in an article on an Oasis fan page, on Facebook, back in the Fall of 2018). Three orders later, and I am so happy! Thank you!

Cheers,

-David-
Boston, Massachusetts, USA

Thumbnail of user peterr434
2 reviews
15 helpful votes
November 24th, 2019

I now own 14 pieces from the Phix clothing line -- shirts, jackets, scarves. The quality, creativity, and fit are beyond anything I've ever found!
Rebecca's customer service is exemplary in its professionalism, knowledge, and responsiveness. The entire process was a joy!
And I got my order in three days from the UK to Los Angeles California!
Thank you to everyone at Phix Clothing for your unique and luxurious products.
And no, this review is not a fake! As an inveterate shopper of many decades, I know quality and craftmanship when I put it on!

Thumbnail of user mickyh1
1 review
14 helpful votes
April 14th, 2020

Very happy with the quality of 2 shirts i have bought from Phix clothing, fantastic attention to detail great patterns and colouring on the kaftan shirts. Also very happy with the great customer service, almost instant replies and help from Rebecca on my orders and delivery.
Most definetly recommended and will certainly be using again and again.

Thumbnail of user davidb4606
1 review
0 helpful votes
July 15th, 2020

IMHO Phix make the coolest clothes in town. The quality of the materials and manufacture are of the highest quality. I have never found a problem with the quality any of the many items i have ordered. If you have any issues with your order (I ordered the wrong size once) then the staff are easy to contact and they provide a friendly and helpful service to resolve you issues as quickly as possible. I highly recommend Phix.

Thumbnail of user wl23
2 reviews
21 helpful votes
July 20th, 2015

WOW, I'M AMAZED TO SEE SO MANY POSITIVE REVIEWS, THEY MUST BE FAKE!

DO NOT BUY FROM THIS COMPANY, IT'S A SCAM!

I RECOMMEND YOU TO INVESTIGATE ONLINE ABOUT THESE THIEVES BEFORE YOU LOSE YOUR MONEY!

--------------------------------------------------------

The original post was lost when I posted the response, but long story short:

I bought a tshirt, and it never arrived!

I contacted them, and they gave two different dispatch dates, and after a few emails, I was ignored by their "Customer Service" people; they said that they don't see a reason why the item wouldn't arrive - like if I was lying about a simple tshirt?!

I have never had a problem with a "lost" item, and have bought from several online shops, in Europe and also from the US. Last good experiences were with Asos, Diesel, Jadedlondon and forever21.

To me this company is a scam.

--------------------------------------------------------

Response to PhixClothing Representative

I know it's not your fault, and that maybe u have to save face as part of your job; but this comes a year+ too late and only as a reaction to my post.

I won't waste more time emailing back and forth with your people. Only to be ignored in the end? No time for that!

U can keep the 20euros (of wtv amount it was), I don't care.

Or even better: Maybe u can use that money and pay at least an hour of Customer Service online training for your people, specially for Victoria Rose, who is the one who ignored my last FOUR emails.

Bye Felicia.

Tip for consumers:
WOW, I'M AMAZED TO SEE SO MANY POSITIVE REVIEWS, THEY MUST BE FAKE!!!

DO NOT BUY FROM THIS COMPANY, IT'S A SCAM!!!

I RECOMMEND YOU TO INVESTIGATE ONLINE ABOUT THESE THIEVES BEFORE YOU LOSE YOUR MONEY!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nathanb54
Nathan B. – Phix Rep

Hi,

Sadly you haven't left us any information that i can use to look into this for you, but from what you have said it sounds like you placed an order using an untracked service and the carrier had some issues delivering the parcel to you. If you email us (info@phixclothing.com) we can look into this for you now to see if there is anything we can do. Again we apologise for any poor service you have received but within the past year we have put systems and processes in place to avoid ever having issues like this again.

Thumbnail of user mauricioc30
1 review
15 helpful votes
December 5th, 2019

I just received the Ruby Jacket and it is amazing the material and fit it is made of, this is my second phix jacket in my closet and it is amazing.

The attention and service from Rebecca is incredible, always attentive and communicated.

I highly recommend acquiring any piece of this amazing brand.

Definitely 5 stars

Thumbnail of user jakep87
1 review
0 helpful votes
June 8th, 2019

I've recently purchased the Bolt shirt and Bolan scarf, and they both capture the essence of that classic Jagger/Richards 70's style. These now join my leopard kaftan and Hoxton shirt which are also from Phix! Top fabrics, great designs, and quick delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aidank11
1 review
10 helpful votes
August 20th, 2019

Incredible quality! Velvet shorts unlike no other! Wonderful imagery! Rock and roll at its finest! Fitting my rock bands attire for years to come I am sure! Keep up the awesome work! #myphix

Thumbnail of user ians326
1 review
0 helpful votes
August 20th, 2020

Hi. You can tell from the title of my review that I am not going to be giving a bad review to PHIX. I have quite a large collection of items (3 velvet kaftans 6velvet shirts 2 fabric shirts, faux fur coat paisley pea coat, paisley 60s jacket and velvet 60s jacket)and I cannot fault a thing.The shopping experience I have found to be excellent with some shipping issues being not of a PHIX problem but a result of living in Australia. I have had contact with Rebecca on a few occasions and found her to be more than helpful and courteous and friendly. Regards from Melbourne Ian Singleton, Keep Safe, Peace

Thumbnail of user simong122
1 review
0 helpful votes
July 9th, 2020

I'd been looking for a couple of Primal Scream-esque shirts in high street shops and online for ages, and had just about given up hope.
Then Phix popped up on my FB feed and I clicked on the link, not expecting to find what I was looking for.

However, two shirts immediately caught my eye and I decided I had to have them. An extra bonus was that they were in the sale.
After having an online chat with the very helpful Rebecca, who gave great advice on what sizes would fit best, I went for it.

They arrived the next day - super speedy.
And not only do the Starman and Large Polka Dot shirts fit, they feel gorgeous. The velvet, and crushed velvet, material is perfect. And the style made this aging man feel young again.

For help, postage, value, and style, Phix have a new fan.

Thumbnail of user edwardi17
1 review
0 helpful votes
June 22nd, 2019

Bought the ruby jacket and am really pleased with it. Good quality and fit for a decent price. Thanks! Would recommend.

Thumbnail of user toddc352
1 review
0 helpful votes
July 23rd, 2020

Phixhas the most unique, inspiring Rock clothing, bar none. The Best! First place I go looking on line for new clothing.

Thumbnail of user jesses270
1 review
0 helpful votes
July 23rd, 2020

Awesome and unique clothes, great quality and fantastic customer service. I have no problem recommending Phix!

Thumbnail of user juanang
1 review
0 helpful votes
June 14th, 2019

Top quality shirts and jackets, I've got a few of them and I'm really pleased. Looking forward to grab something from their new summer collection.

Thumbnail of user nolanl27
1 review
0 helpful votes
July 15th, 2020

Phix is definitely one of the best online clothing stores, the clothes are well designed, I have never personally had any bother with them in terms of deliveries and anything I've ordered has come, my only problem is they need to get bigger and design more.

Thumbnail of user nigelm53
1 review
9 helpful votes
May 1st, 2020

I found the company by accident on a web search. Having found there was an amazing sale on I decided on 3 shirts.
I received the shirts and was highly delighted with the quality of the items.
Highly recommended.

Thumbnail of user adamw44
2 reviews
2 helpful votes
April 13th, 2017

As a customer for over 5 years, under the new management I can see the improvement in customer service and also product quality. It's literally 10/10 now! Very happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelr177
1 review
0 helpful votes
June 5th, 2019

Very pleased with the shirts I have received. The quality is to a high standard and the fit is great. The prints really stand out from the average shirt you see in high street shops. Quick delivery too!

Thumbnail of user marting168
1 review
0 helpful votes
June 21st, 2019

The clothing is fantastic quality and the customer service is brilliant! I love the design and the unique stylish way I look in the clothing

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From the business

Our Exclusive range of mens Retro and Mod Clothing at Phix Clothing. Our bespoke range of mod and retro style jackets, harringtons coats and shirting.

Company Representative

Thumbnail of user nathanb54
Nathan B.
I.T Manager

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