Power-lix

I wrote to the company when our device stopped working and they asked us to go through a lengthly process of trying to repair it ourselves, and sending videos to them supporting the efforts we made. It is hard to send long videos through email and they would not accept photos. The videos are of a totally not functioning machine that just sits there, but I made videos of unwrapping new batteries and testing them out, etc. A lot of work for a cheaply made device. In the end, I just wanted to see if they would honor their guarantee, but they would not. Frustrating and they lied in their advertisement for the product.