QEEQ

They ask for your flight info but still allow you to book outside their "late policy" window. I would guess they are banking on those not reading the fine print. We lost our rental deposit of $752. BUYER BEWARE! We had to pre-pay and my 11yr old daughter and I were left at airport without transportation. Rental car company said we weren't there on time- Qeeq doesn't answer, you must message through app or send email. If you wait long enough on customer service line, they hang up on you. I'm trying to write a review and in my account it won't let me, see pic below.

Avoid this company at all costs. I booked and paid $231.00 for a hire vehicle. 36 hours before scheduled collection they increase the price and won't release the vehicle without receiving another $325.66. Too late to make alternative arrangements.
An unlawful way to operate a business. Don't use this company and hopefully we can put them out of business.

We book a car & they said full covered insurance, to find out at the car park that if a damage happen to the car we have to pay and claim the money from them. Actually you have no insurance, we emailed them to ask for refund and they said that is not possible as the time off pick up the car passed. Also the refund me the money and they took them back few days later. Horrible experience

Warning,
I rented car from QeeQ and it was one of my biggest mistakes, they are very happy to take your money 100%. Very strange policy( read there policy very carefully). They are protecting there self only.
You will lose your money 100% if you made any changes without any support from them.

SCAM BAIT AND SWITCH - DO NOT USE THIS COMPANY!

During the booking process - I had selected a NEW model DAIHATSU MOVE (see attached photos)

When arrived, an older Daihatsu Move was given to us with over 66,000 km / 41,000 miles with a stained older interior. Wrote to customer service, this was their response:

"When you made the booking, there was a reminder stating that "You are guaranteed of the exact car model. However, color and year of production of the car cannot be guaranteed".

Obviously, I understand the color can change, but giving me a 10+ year older car than pictured is NOT ACCEPTABLE.

I would not recommend using this company. We waited 15 minutes for a shuttle then it was another 15-20 min away from the airport to their satellite office which was a hassle and ate into our vacation. Wished we had just used one of the Naha Airport rental companies.

Great rates. Very difficult to use points so don't count on it. Terrible customer service. I rented a car through QEEQ and when I got to the destination, NU was out of cars. It cost me $300 more to rent another car and QEEQ customer service refused to compensate me for the difference. I spent 10 hours and 11 emails jumping through their hoops and no result. I was insulted that I was not believed after providing proof and documents. I need a rental company that stands behind me.
I will never rent a car from QEEQ again.

QEEQ had cancelled a 2 months prepaid reservation 24h before the travel.No solution proposed for me but change the day of your rental!
It was in June 2023 at Prestwick airport. There is no car rental on sunday in this airport!

I booked a car 8 months ago for 9 days to be used in Austria. Yesterday I received an email saying the car wasn't available, sorry for the inconvenience. It's 5 days before I was going to pick up this car. With all the stress they have caused us, we have now found a car, however our party has to split up as no one has a 7 seater, it's double the amount than what I was going to pay, and I have to hire Another car at our destination to fit all of us in… an absolute disaster.

WORST THAN BAD! Bad experience booking a car rental here. They own website said lower price but would not honor the price. Very RUDE!

It's a fraud website. It shows a slightly cheaper price when you did not sign up and sign in, to encourage you to pay one off membership fee, then after your first purchase, or second time you log in, your will not be able to get the "member price"

What a devious firm that changes your contract pick up point without your knowledge and you are stranded in a foreign country and you have no choice to pay hundreds more to get your rental car. A total nightmare.

My mother was charged 100 GB pounds for waiting in her car in the agents compound while I collected my Qeeq hire car from the Heathrow agent. It took over 45 mins queuing to collect the car. Qeeq we're not interested in helping resolve removing this charge. Other renters beware.

Horrific experience with Qeeq. I reserved a car via Qeeq 2 weeks in advance. When I got to the rental place, they told me they had no cars available and I would have to wait 3 hours. I didn't have 3 hours to wait and left after asking for written documentation that they didn't have cars available, which the representative at the rental car place refused to provide me. I was then charged the full rate as a no show and Qeeq absolutely dragged its feet in refunding me despite the fact that Dollar ultimately said that I was due a refund. I am still fighting with Qeeq for a refund 4 months later. I will never use them again and urge everyone to stay away from them. They don't back up their customers once they have their money.

On Jan 3, I bought a rental contract from Qeeq.com for a Europcar Mexico rental car for $346.43. I paid in full on Jan 3 using my credit card. The rental contract stated that all mandatory insurance, taxes and surcharges were included in this contract. Amount due at vehicle pickup per contract was $0.

When I tried to pick up the car on January 6, Europcar refused to give me a car, unless I pay an additional $157.50 for a "Vehicle License Fee". I called up Qeek hotline support, but the Qeek agent could not convince Europcar to honor the contract. The Qeeq agent told me to pay the fee, and Qeeq would later recover the additional charge. I paid the additional $157.50, and Europcar gave me the car.

I was unable to recover the extra charge, which made the rental contract almost 50% more expensive! Be careful when you do business using Qeeq. Be aware that Europcar Mexico is trying everything possible to levy additional charges, despite a clearly written prepaid contract.

This is a car rental broker not an actual agency. When I arrived at the rental agency desk in Dublin they were already closed. I had to check into a hotel for the night and went back to the desk in the morning to find out the rental agency was not at fault and qeeq had scheduled my pick up after their working hours. This happened even though I had provided them with my flight number and arrival time. They absolutely refused to take any responsibility for this and would not admit their negligence as the result of which I got behind on my vacation plans by one day and incurred unnecessary expenses.

Worst experience ever … car was in bad mechnical condition and was stopped on the highway. No help was from qeeq though they are the one got the money. Super disappointed. Will never fall in their trap again

Awful company, their customer service is non existent and despite not providing the service they were paid for they are refusing to provide a refund.

There was an issue between QeeQ and Sixt that meant I could not be issued with a vehicle. Instead had to pay another car hire company for a car and collect on the day for a location a few miles away. Due to the issue with QeeQ and Sixt, which was reported to them on the day and they failed to resolve I was stuck at an airport outside the terminal (I had my pet with me) in -5c and snow for over three hours. If it wasn't for the kindness of a local hotel which I trudged through 4ft of snow to get to, it would have been an even worse experience.

If you want to arrive at you pickup, wait for hours, leave without a vehicle and have to enact an episode of survivor all whilst being robbed of your money then QeeQ is the service for you. Otherwise go with another hire company direct and avoid this shower of charlatans.

So this company took our 400euros. And acting like they are not fault. I am sure we will go to the court. Its not about money its about justice! Avoid this company
And tell your friends and family. We could not use car from drivalia and they not give us money back. Even they are fault. This is our own experience we had in Cagliari...

No cars but could book and they charged me located overseas. How can y book if there are no cars?

Qeeq is great if you're looking for a company to just donate money to. If you're looking to get rid of your money, then they will gladly take it off your hands. Just as long as you don't expect them to actually take responsibility if something goes wrong.
Almost two months ago I tried to rent a car from Thrifty through Qeeq. I arrived at the rental agency at 9:30PM, only to see the longest line that I've seen in my life outside of Disneyworld. After flying halfway across the world and having slept only four hours in the past 48 hours and none in the past 26, I now had to spend another three hours on my feet. Only after three hours, an agent came out to inform the people that they're out of cars. I was stranded at the airport at 1AM with no way of getting to the hotel. Given the time and my physical and cognitive condition after the last two days, I just had to take the first taxi out of there. After having slept a few hours, I was able the next morning to get a cheaper taxi back to the airport (now the line was "only" one hour long) to pick up the car that I should have gotten the night before, although I had to completely reschedule the meetings that were the purpose of my trip in the first place. Together, the two taxis amounted to $100. Furthermore, because I was in a hurry, I didn't notice that Thrifty added a charge for insurance, despite me having already gotten it and paying for it when I made the reservation.
When I contacted Qeeq, they were very polite and courteous, but completely useless. They started asking for documentation within a couple of days. They first asked to see the added insurance charge, but told me that I would need to discuss with the rental agency themselves when I returned the car. As it happened, I was running late and didn't have time to dispute the charge so that I wouldn't miss my flight.
A week after the rental, they asked me for the receipts that I had already sent them previously, but I hadn't heard back from them until 10 days later and only after I had sent them an angry letter to see what they've done with my case. It was then that they informed me that the rental agency agreed to not charge me for the day of rental that I lost (although to this day, almost two months after the rental, I still haven't gotten that money back), but didn't say anything about the expenses that I incurred because they left me stranded at the airport at 1AM.
After more than a month that this still hasn't been resolved (Qeeq says that it tries to resolve issues within 20 days – yeah, right!) and only after I threatened to take legal action, then they realized they needed more documentation, which apparently they didn't know about before I lost my patience with them. I sent them the new documents, but it took them nearly a week to even open them, because it was only then that they told me that one of the documents wouldn't open. I sent it back to them four days ago and still haven't heard back from them.
Ultimately, Qeeq's responsibility is only to take your money. But if any problems arise then all they will do is jack and $#*!. After all, it's your money, not there's. If you value your money, never EVER hire Qeeq.

After booking a car and paying a deposit, I was left high and dry when I was informed by QEEQ that there would be no car available for us as Europcar Dover were not open on Sunday 27th August.
We were on board a cruise ship without wifi, so communication was stilted.
QEEQ suggested that we, at our own expense, stay in a hotel in Dover for two nights until Europcar reopened on Tuesday. Alternatively, we could make our own way to Gatwick Airport at our own expense, where a vehicle may be available for us.
We incurred considerable expense getting to our destination and after much time they returned our deposit.
I've had the usual " we care about you" but no action.
Stay away from them

I mistakenly tried to book with this company, the site kept crashing and then I received a no show for car pickup, Not sure how to know to pick up a car with out a reservation request.
Stay away

AVOID at all costs. They took my payment in full for an Avis car rental in Clearwater, Florida. I arrived and there was no car - and would not be a car according to Avis. Qeeq said they would book me another car and refund me the price difference (the cost of car rentals on the spot during March break was - not surprisingly -more than double what it was when I booked). They assured me I would be refunded the difference. I paid more than double - $780 for a car for six days via Enterprise. Not only did QEEQ not refund me the price difference, it has taken them more than two months to refund me the initial cost of $340. I have had to chase them and get endless notes of 'sincere apology' but no action, they keep saying it's up to Avis and they are negotiating with them to get my refund. Avis tells me that I paid QEEQ for a service - not them - which is true. My agreement was with QEEQ and they are not taking responsibility for their failure to secure me the car I booked and paid for in advance. Avoid at all costs. What a headache.