Wolfgang H.

Don't rent from these scammers! Europcar cheated us badly, and there seems no easy way to recover the $355 additional charges they forced on us!

At 8:30am on Jan 17 2023 we wanted to pickup our Europcar rental CTW*******, in Huatulco, Mexico. I spent over an hour arguing with a Europcar employee and finally the station manager, as they insisted that I have to buy their own CDW insurance if I want the car. I showed them a letter from my Chase credit card company that I already have CDW/LDW, they didn't care. They gave me the choice to leave without the rental (cancellation charges would occur), or pay over $693 for their own CDW. After arguing with the highest manager in the office, I had to pay for their CDW, which he discounted to $355.08. This still more than doubled our cost of the small and pretty dirty rental car!

It's not the fault of their employees, but a corrupt company that forces their people to sell add-ons. They ignore their own T&Cs, which I had printed out and read out loud to them. They force unnecessary insurance on you at pick-up. At rental return, they try to charge for pre-existing damages to the car. So, if you really must rent from this absolutely dishonest company, make sure you take excellent pictures of the inside and outside of the car. I saw other renters going through the same ordeal, so this seems their standard practice. My recommendation is to stay away from these scammers, you'll pay dearly if you don't. Cheaters!

Tip for consumers:
Go look elsewhere for a reputable car rental company.

BTW, I contacted them under mx_customersupport at europcar, but they didn't bother to respond.

Don't rent from these scammers! Europcar MX cheated us badly, and there seems no easy way to recover the $355 additional charges they forced on us!

At 8:30am on Jan 17 2023 we wanted to pickup our Europcar rental CTW*******. I spent over an hour arguing with a Europcar employee and finally the station manager, as they insisted that I have to buy their own CDW insurance if I want the car. I showed them a letter from my Chase credit card company that I already have CDW/LDW, they didn't care. They gave me the choice to leave without the rental (cancellation charges would occur), or pay over $693 for their own CDW. After arguing with the highest manager in the office, Jasso Alberto, I had to pay for their CDW, which he discounted to $355.08. This still more than doubled our cost of the small and pretty dirty rental car!

It's not the fault of their employees, but a corrupt company that forces their people to sell add-ons. They ignore their own T&Cs, which I had printed out and read out loud to them. They force unnecessary insurance on you at pick-up. At rental return, they try to charge for pre-existing damages to the car. So, if you really must rent from this absolutely dishonest company, make sure you take excellent pictures of the inside and outside of the car. I saw other renters going through the same ordeal, so this seems their standard practice. My recommendation is to stay away from these scammers, you'll pay dearly if you don't. Cheaters!

On Jan 3, I bought a rental contract from Qeeq.com for a Europcar Mexico rental car for $346.43. I paid in full on Jan 3 using my credit card. The rental contract stated that all mandatory insurance, taxes and surcharges were included in this contract. Amount due at vehicle pickup per contract was $0.

When I tried to pick up the car on January 6, Europcar refused to give me a car, unless I pay an additional $157.50 for a "Vehicle License Fee". I called up Qeek hotline support, but the Qeek agent could not convince Europcar to honor the contract. The Qeeq agent told me to pay the fee, and Qeeq would later recover the additional charge. I paid the additional $157.50, and Europcar gave me the car.

I was unable to recover the extra charge, which made the rental contract almost 50% more expensive! Be careful when you do business using Qeeq. Be aware that Europcar Mexico is trying everything possible to levy additional charges, despite a clearly written prepaid contract.

Bought a hidden city itinerary SFO-MUC. Flight was changed to SFO-FRA by airline, Kiwi first didn't respond, then only offered high-priced flights to Munich as alternative, even though they offered much better prices on their website. By the time I got a response out of them, those flights no longer existed. Terrible response time, don't support you when something changes, but try to cash in on you. Absolutely not recommended!