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Totally agree with the review. They just care about money and not for a decent service. The last check I sent was lost in the mail. I paid over the phone to avoid late fees and they told me not to cancel the check because if they receive it and its canceled, they will charge me a fee! Two days later they charged the check too along with my payment on the phone. When I called to request my money back they just charged a fee like that! THEY SUCK! The worst service in the world.
Totally agree with the review. They just care about money and not for a decent service. The last check I sent was lost in the mail. I paid over the phone to avoid late fees and they told me not to cancel the check because if they receive it and its canceled, they will charge me a fee! Two days later they charged the check too along with my payment on the phone. When I called to request my money back they just charged a fee like that! THEY SUCK! The worst service in the world.
Truly one of the worst companies I have ever been unfortunate enough to have dealt with. Money is worth more to them than their customer's satisfaction, time, and sanity. The appliances are in unacceptable condition; they are old, run down, and in complete disrepair. Customer service is horrendous. They are completely ineffective.
The appliances they delivered were dented, decrepit, and the dryer makes a very loud thud every time it turns. Incompetent delivery person caused serious damage to my back door. I called customer service to give them the opportunity to make things right. My two options were 1.) have the same delivery person drop off another unit or 2.) have the appliances picked up and get only a small portion of my charges refunded (only first month's rent, NOT delivery fees and NOT repayment for damage incurred during delivery)
If you want incredibly low quality appliances, disrespectful delivery personnel and unethical customer "dis-service" representatives call American Appliance Rental!
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American Appliance rents appliances in Los Angeles and Orange counties.
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