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    Repairfactory.ca

Corporate Values

Overview

Repairfactory.ca has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

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Top Critical Review

“Seniors should avoid terrible service warranties”

Scott S.
2/16/20

Seniors should avoid this business Very disappointed my mother had a screen replaced not long after it started to glitch she asked I look at it I tried restart it but could not even tap the restart or off button on the screen so I removed the case to see if removing the battery would work as the screen was so bad you could not navigate the rear cover was separated and appeared to be the removable type battery cover I pulled it up slightly and it shattered I then saw the 3m tape that was to hold the cover in place it only ever raised a few mm never more so I stopped and said take it back it should still be covered by the repair factory. She was told they would not cover it stating the back cover was proof it was abused. The back cover was the result of their poor parts and labor not the cause they knew that and in my opinion used it as an excuse not to take responsibility. Thinking a 70 year old woman would just accept their word for it. If your a senior or have parents who need repairs do not go to these people they take advantage of them This is not the first bad experience with the repair factory it's just the worst others included waiting while they ordered wring part after wring part and charging hundreds of times more for the part than you could get it from Amazon or Walmart

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Reviews (1)

Rating

Timeframe

Other

scotts1219
3 reviews
5 helpful votes
February 16th, 2020

Seniors should avoid this business

Very disappointed my mother had a screen replaced not long after it started to glitch she asked I look at it I tried restart it but could not even tap the restart or off button on the screen so I removed the case to see if removing the battery would work as the screen was so bad you could not navigate the rear cover was separated and appeared to be the removable type battery cover I pulled it up slightly and it shattered I then saw the 3m tape that was to hold the cover in place it only ever raised a few mm never more so I stopped and said take it back it should still be covered by the repair factory.

She was told they would not cover it stating the back cover was proof it was abused. The back cover was the result of their poor parts and labor not the cause they knew that and in my opinion used it as an excuse not to take responsibility. Thinking a 70 year old woman would just accept their word for it.

If your a senior or have parents who need repairs do not go to these people they take advantage of them

This is not the first bad experience with the repair factory it's just the worst others included waiting while they ordered wring part after wring part and charging hundreds of times more for the part than you could get it from Amazon or Walmart

Tip for consumers:
Amazon

Products used:
Samsung

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