Slingshot

I have repeatedly had these twits send incorrect info to credit companies resulting in plunges in my credit rating. It took 7 months to get one account sorted that was cancelled in the end as every invoice was gibberish and wrong. Now on the other account, 2 payments, on time, have been reported as late, 9 and 10 days later. I feel I have no choice now but to escalate this to a formal complaint. How on earth are they allowed to continue in the business world. Simply appalling.

The worse experience of my life. Customer services are untrained and uneducated. They have delayed our internet transfer by 5 days. Every time I ring to sort a problem - no solutions, only transferred to another person who didn't know what they were talking about.
Save your time and go to another provider. I've never been so frustrated in my life.

Maybe I'm just stupid, but even after I found out about the 30 day notice to cancel (too late). I took another look at their T&C's the 30 day notice didn't stand out as obvious.
Didn't really pay it much attention when I switched from stuff fibre to slingshot as there was no 30 day notice with stuff which is owned by vocus the same as slingshot.
I guess dummy beware.

I moved apartments, literally across the hallway. The wifi transfer still hasn't occurred, I initiated the process on April 8 2022, now it's April 30 2022. Slingshot quote a 72 hour turn around for connection transfers. Complete fiction. The staff on the technical support team regurgitate nothing phrases, actually 3 of them on different occasions reading out the same fluffy business speak that means nothing, they evade direct questions by palming off issues to the copper line owner Company Chorus. Phone team are absolute muppets, you will wait at least 15 on hold before you get to those robots. I recommend completely avoiding this company, the image attached is a text from slingshot which is a complete lie. It was never connected.

Really regret joining slingshot, they promise you all good things and deliver none. I have been complaining of slow internet for months and emailed few times, tried calling and hanging on phone for minutes but still they dont seem to care much. I am just waiting for my contract to be over as their so called ultra fast internet via fibre is no way close to a basic internet.

I must say they got very poor service and poor connection. Only 2 members are using internet at home and still it was buffering. Even at night connection gets lost. Complaint about this for many times with no proper solution.
Then forced to change the connection to other service provider, slingshot then forwarded a full bill even though I used only for 15 days.

Service is crap and customer service is a joke. Any problem is met with passing the buck "well, Chorus maintains the lines". No accountability and no care given for its customers. After over an hour on the phone trying to chase down THEIR mistake, I asked "how is Slingshot ready to compensate me for my time chasing up their mistake?" They gave me a $10 credit (again, ONLY because I insisted that my time had value, especially when I have to take it off of work time). Which is only more insulting. Go with ANYONE else.

Slingshot has the worst customer service, stay away from them! I was with Spark and zero issues for years, then had the brilliant idea of switching to Slingshot and the experience has been really negative.

When you call them they promise to call you back with a solution and that doesn't happen, they keep charging you for their best service and the speed is no where near and when you call their customer service you often find rude staff, no helpful at all.

And then you have the no-dramas clause which is pure rubbish, they won't let you go without paying an Early termination fee, I see no point on the clause then.

Terrible experience, do something from your own sanity and stay away from them.

Have had problems from the beginning rang so many times to try and sort problem with internet. Fibre is slow can only have one device connected to wifi or when playing game online it lags to the point that it's pointless playing even though it's hardwired im on a gigantic unlimited plan for what? Can't even use the freaking internet to what im paying for ffs!

Useless company never had so much time wasting calling a company for broadband and power.
They charge you even internet not working. Try to hide increasing price thinking you won't noticed. Charging you $250 breaking contract fee when you didn't break the contract.
Worst company don't do the same mistake as me.

One bill months ago was 2 days overdue. Paid by internet banking on that occasion as my cc had expired and my bad - hadn't updated my payment details. They reported it - credit score dropped by 130 points. Asked them to reconsider and have been told no. Now stonewalled - no communication. Do not use this company.

Two weeks before I shifted to new home and the same day itself I requested to transfer my connection to new home till now they could not do it. Even I requested for a temporary connection via landline that too rejected. What a horrible service. I am not able to work from home. I am depending on my friends and relatives home for internet. Almost spent 100 to 200 dollars on my mobile for one week. Two days before also I called slingshot customer service but they rejected my temporary connection request and telling will come after one weekk... Really bad service
Also they have sent the full monthly bill of September even if I am not using my internet from sep 23 rd.Its really bad...

I made a huge mistake in joining Slingshot. At first when I asked a question I got super fast response, then once I joined, the customer service just stopped. I have made a huge mistake and signed for a year so now I have 50 weeks to go, and I am already ticking off the days. If you are thinking of changing your broadband, don't go to Slingshot. There are so many to choose from, take Slingshot off the list immediately!

Worst Customer Service I ever received. Will never use or recommend Slingshot again! Would give zero stars if I was able too. They don't deserve 1 star.

Run by a bunch of total morons. How the hell they managed to change my name on file I don't know. But they won't fix it without a heap of identity documents that they want me to send over facebook messenger. Hell $#*!ing no, I'm not providing documents that someone can steal my identity with over facebook messenger to a total stranger.

Slingshot worked really well until l shifted house!
And then they completely lost the plot - swamped me with senseless 'customer satisfaction' emails, never put any effort into fixing anything, sort to maximise the money they could make from me, never developed a coherent understanding of my issues and to this responds to any query by sending me stupid emails "would l recommend SLINGSHOT to friends and family" - but even these emails are self serving and self answering / flattering!
I know what a mess they will create if l try and leave - and most of their opposition is as bad!
What to do?

We only moved to slingshot because they acquired our previous ISP. They mistakenly deleted my internet set up request, so we had no internet in our first home for several days, despite giving weeks of advanced notice. When I was isolating at home and needing to work, I had no internet to do so. Very inconvenient and frustrating, and just not good enough. Slingshot's response to my initial complaint was defensive and short sighted. We decided to go with Slingshot mobile too. Their systems and communications around bringing over our old numbers are poor. Why not ask us for the information you need for the switch when you sell us your service? Overall a very frustrating experience. Would not choose slingshot again

I despise Slingshot for their shady tactics. WINZ paid for my power and wifi bill because I couldn't but they took money out of my account anyway so now my money is in the negatives. They have been deceitful and dishonest. Not to mention, the wifi connection is the worst I've ever experienced. You can get better wifi at a McDonald's.

Paid for the ultra broadband which is $108 a month.
Internet is very slow, every time I watch a show it lags from time to time. I've complained many times but with no hope. The customer service team takes a week to respond and they like to blame the wiring in the house or an interference so we changed to another line and still the same problem. They also charged me a family of 3, $300 power bill for 3 months even though I had an electrician come in to check the wiring and power points in every room including the hot water cylinder and nothing was wrong. Had our fridge, microwave, tvs and ps4 checked to see what was using high power and all equipment was fine. I sent them the evidence and they said, it's the actual reading, we can't do anything about it. The latest bill is shown in the photo below, this is how ridiculous they're charging me. This includes the $108 for ultra fast broadband. We have 2 tvs, 4 devices (iPads, phones), 2 ps4,2 toothbrush chargers, microwave, fridge, slow cooker and rice cooker, toaster, jug and a coffee machine and a hot water cylinder. Do you think this equipment takes that power? No I don't. I've had the same equipment before and with other power companies, (meridian), we were charged $130 being the most we ever paid for power. What ever you do, don't pick Slingshot, find a decent power company with better internet and customer service.

The company just bought Stuff Fibre (which we used before) and we have to use our internet service by Slingshot. The internet speed is very slow, compared to what it promised and compared to our previous Stuff Fibre system. We now want to cancel the broadband service and it takes more than 2 weeks without any response. Online chat is a bot with useless help. The customer phone line is always busy. It is funny that we cannot delete the credit card info stored in the payment method. It looks like we are scammed by Slingshot.

I consider myself respectful and patient but after months of getting nowhere with their terrible customer service team I've almost lost the plot, wasted time, money and more importantly my marbles with nothing to show for it. Goodbye Slingshot, be great to have nothing more to do with ya.

Scammers, will slowly put your bill up without you knowing.
Signed up for the $84.95 plan 2017
Now getting charged $90 and the plan still $85

We have had an outage in our st for over a week. After a survey was taking from neighbour Slingshot are the only company who will not supply mobile data to their customers while we wait for it to still be fixed and would like to charge for 1 GB $12. Absolutely shocking and expected better service from a kiwi company. Vodafone has honoured their customers and supplied 100 GB to my neighbour and all I was asking for from Slingstinge was a few GB to get us through the outage.
Currently looking at changing providers after this terrible service. No help or care whatsoever