• SolutionInn

SolutionInn

Overview

SolutionInn has a rating of 2.47 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SolutionInn most frequently mention credit card problems. SolutionInn ranks 493rd among Tutor sites.

  • Service
    17
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos
How would you rate SolutionInn?
Top Positive Review

“I got, what i needed In short time”

Kevin R.
8/29/23

I have a deadline for assignment submission tomorrow, I am pleased, because I got want I needed. I suggest you give it a try.

Top Critical Review

“Scammers”

Robert C.
2/21/22

Won't let you cancel or remove the payment method. Sad excuse for a business that needs to steal to stay floating.

Reviews (59)

Rating

Timeframe

Other

Thumbnail of user kerstinm15
1 review
1 helpful vote
January 7th, 2024

The site was not what I thought. I canceled but they never processed the cancellation and kept charging me. I just canceled again. To cancel they force you to provide someone else email as a referral to proceed. Very shady business practices.

Service
Quality
Thumbnail of user robertc5250
1 review
9 helpful votes
February 21st, 2022

Won't let you cancel or remove the payment method. Sad excuse for a business that needs to steal to stay floating.

Service
Quality
Thumbnail of user andreac1003
1 review
5 helpful votes
January 16th, 2022

I have emailed them several times about stopping these payments. My account just sits at pending cancellation while they still take the money out! I now have to contact my bank to get the payments stopped. There is no where to actually cancel the subscription or remove your payment method. Just don't sign up unless you plan on using them forever.

Tip for consumers:
DO NOT sign up for SolutionInn!! They will take your money even after you have tried to cancel the subscription. Worse, they will automatically sign you up for a monthly subscription with no e mail to let you know your trial is up.

Products used:
Online tutoring, did not sign up for the monthly subscription and they automatically took the money

Quality
Thumbnail of user canadiansterotype
1 review
2 helpful votes
June 14th, 2023

Do not give your card details to SolutionInn, they will continue charging you even when your membership is cancelled.

Service
Quality
Thumbnail of user jackm1490
1 review
0 helpful votes
January 18th, 2023

I do not even recall giving them my credit card information but they have been charging me monthly since the summer after I logged in once. This company is a total scam, and all positive reviews here are from the company themselves.

Whoever runs this company is absolute scum.

Tip for consumers:
If you're reading this, it might be too late already - review your bank statements in the next few months very carefully they are good at flying under the radar.

Products used:
Website automatically signed me up for a monthly subscription. I don't even sign up for Chegg, so I definitely didn't sign up for this crap in the middle of may.

Service
Quality
Thumbnail of user jackielynni
1 review
1 helpful vote
December 6th, 2022
Verified purchase

They say you can have a free book, but in the fine print, it says you have to keep a monthly membership which is outrageous. And if you have a question you have to pay one of their tutors another fee usually starting at $25.00 and up. If you can return the book they charge you another $6.00. Either way, it cost the students more money than it is worth.

Tip for consumers:
Please do not accept any free books, they are not free. They cost you money. Even if the books don't work for you,they charge a return fee.

Products used:
None of the books and tutors are too expense

Thumbnail of user kellya879
1 review
5 helpful votes
October 13th, 2021

Created an account in 2019 to help with schoolwork for one month and then canceled my membership. It's now October of 2021 and they charged my debit card out of the blue, without my consent. They're refusing to refund my debit card and are only issuing me a credit to their website. What a scam they have going.

Thumbnail of user ggl6
1 review
4 helpful votes
May 29th, 2022

Ultimate trash, my phone not working now and wish to cancel my membership, but you cant cancel simply because they have this so called review-what's-wrong section that keep you unable to cancel the membership, absolutely vicious

Tip for consumers:
avoid this site pllsss

Service
Quality
Thumbnail of user narailoreng
1 review
1 helpful vote
April 10th, 2023

This platform is easy to use. They have solution of millions of questions, I solved my queries from Solution library. I thinks this is a best platform for students and experts.

Tip for consumers:
I received prompt and accurate solutions to my questions. Its convenient and reliable.

Products used:
I used its services a couple of week ago.

Service
Quality
Thumbnail of user nr209
1 review
11 helpful votes
April 13th, 2021

You will be unable to cancel your membership OR even remove your cc info w/out emailing them. They will continue to bill you even after you email them requesting cancellation.

Just don't sign-up. They make it extremely difficult to cancel. I have been trying for the past 3 months.

Also, their content is not good which is why I canceled in the first place.

Tip for consumers:
just don't sign up...

Service
Thumbnail of user kevinr1072
1 review
0 helpful votes
August 29th, 2023
Verified purchase

I have a deadline for assignment submission tomorrow, I am pleased, because I got want I needed. I suggest you give it a try.

Tip for consumers:
I got, what i need. In a short time. I am very happy

Products used:
Study membership

Service
Quality
Thumbnail of user alexr1300
1 review
1 helpful vote
December 6th, 2022

They are completely scammers. My bank account was attempt to be hacked after I logged in this app. Please stay far... I tried to send an email to the help service, guess what, IT DOESN"T EXIST as an account. BE CAREFUL PEOPLE. THESE MF MUST BE PUT IN THE ELECTRICAL CHAIRS. I have personally reported them in the police information station.

Tip for consumers:
NEVER USE IT. SCAMMERS

Products used:
service

Thumbnail of user joellea12
1 review
6 helpful votes
August 28th, 2021

They make you get an account but once you sign up you need to email them to make simple changes to that account such as removing payment information or even deleting the account. They will not email you back. They will put your account into "pending cancellation" but they will continue to charge your credit card or other payment method regardless of your request to stop the payments. Your subscription rate will also slowly go up every month.
Luckily so far they have only taken just under 70$ from me because I noticed early enough. I had to report them to my credit card company in order to block them from taking payments.
Don't let good reviews fool you. They will scam you.

Thumbnail of user nopeo1
1 review
4 helpful votes
April 26th, 2022

This site is a scam and they will steal your money after you cancelled and refuse to give it back. I will be talking to my bank. Plus, their answers suck and aren't much help. Don't even think about getting a subscription for this site and just go with Chegg instead. TRUST ME!

Products used:
Homework help

Service
Quality
Thumbnail of user angiej134
1 review
3 helpful votes
March 29th, 2022

Stay away from them, once you subscribe it is impossible to remove your subscription, first of all to process you need to provide someone else's email, wtf, and once you go through the cancellation process you are still being charged. You also can not unsubscribe as the link times out. Tried to contact them and no help. BE WARE

Service
Quality
Thumbnail of user gerardw37
1 review
23 helpful votes
June 11th, 2020

Service was fine, but I only signed up for a single 30 day period. Without authorization the withdrew monthly from my checking account. I now have to call my bank to stop payment on the charges.

Thumbnail of user trinhn28
1 review
0 helpful votes
January 19th, 2023

NO REFUND, NO EXPLANATION. YOU CAN NOT CANCEL YOUR SUBSCRIPTION, AND THEY STILL TAKE THE MONEY OUT, THEN TAKE THE MONEY OUT, THEN TAKE THE MONEY OUT. YOU CAN NOT STOP THEM.

Thumbnail of user prabhdeepk4
1 review
3 helpful votes
February 24th, 2022

Don't be fooled by this app
Fake fake fake fake fake fake
Totally fake
Bad experience
Refund me
As soon as possible

Thumbnail of user johnb8027
1 review
4 helpful votes
December 26th, 2021

They are a scam. They are some foreign based company who hires Algerians and Nigerians to write shady programming code as examples of answers to questions but the answers don't include all of the source code or libraries to show how the program works. Now I would not use it for cheating, but only as examples for tutoring help. It definitely was not a complete example and after many emails they still charged me the intial amount and also the monthly recuring amount which was twice the price and I cancelled immediately after the charge but the declined to refund both amounts. Shady crooks, please stay away.

Tip for consumers:
Stay away from this site becuase other sites offer more information for tutoring help. This site doesn't include complete examples and then doubles their monthly price with no service provided to their clients.

Products used:
SolutionInn

Service
Quality
Thumbnail of user freds371
1 review
19 helpful votes
May 10th, 2020

Please do not purchase any products or subscriptions from this Internet site. I was caught unaware about their automatic renewal subscription process. Please save your money and time. If their company renews your subscription, you will not receive a refund.

Thumbnail of user alexd970
1 review
1 helpful vote
April 12th, 2022

I enjoyed this service while I was using it.
When my classes ended I wanted to cancel this service, naturally.
I canceled my membership via my account details and thought that was the end. No - I got an email saying my cancellation REQUEST was received. I never heard back and decided to pause my membership until the "cancellation request" was finalized.
Fast forward 7 months later I am charged again for 2 more months. I contact CS and am given no explanation as to why my cancellation from 7 months ago never happened.
They refund me for 1 of the charges,
I think this is done - no I am then charged again 2 days later.

I contact customer service again and am told my membership is canceled and they have not charged me.
I provide screenshots of the charge via my bank and met with an attitude saying "AS WE TOLD YOU ALREADY your membership is canceled. You must have another account."

I checked all my emails, checked my bank to see if I magically had another account and was being charged twice each month. Not the case obviously.

This could be a good service, but after the shady business, hoops to cancel a subscription once I am finished, and unauthorized charges, I would choose a different service. Never had this issue with other services, such as Chegg I have used over the years.

Also, my account still says Pending Cancellation LOL

Service
Quality
Thumbnail of user sarahh1613
1 review
2 helpful votes
September 17th, 2021

After initially finding the website for school, I signed up for a free trial expecting to cancel within a few days. However, after getting charged the $15 I was displeased and immediately put in a request to "cancel my subscription". They reached out to me after I submitted my cancellation request with an offer of 6 months free with a free book. I was no longer interested in their services so I did not respond thinking that my subscription had been cancelled. Two months had since passed and I noticed I was still being charged. :( I sent in another email asking for a refund and pleading with them to officially cancel my subscription so I no longer had to pay for something I never even used. They were nice enough to email me back but only refunded my Solutioninn account. Therefore I do not have access to the two months worth of subscription fees that were refunded to me unless I use them on the website. Overall, I am unhappy and just want my money back.

Thumbnail of user ramia40
1 review
5 helpful votes
July 25th, 2021

All fraud. I sent my cancel membership request on Apr 23 and still it pending and the crazy thing is money is been deducting every month and they are not showing the option to cancel the membership permanently and not showing the option to remove my Credit card. I suggest you to don't subscribe it.

Thumbnail of user farzanak10
1 review
5 helpful votes
September 9th, 2021

I needed help in some parts of statistics so I registered and made payment for three months. Now when I log into my account it says no transaction even though I clearly made payment through PayPal. I even got email from PayPal ensuring my payment. Very disappointed!

Thumbnail of user tbherv
1 review
4 helpful votes
June 1st, 2021

Once you paid fees to subscribe their online materials, you cannot remove or delete your bank account information. You have to email them and make a request in order for your bank account information to be removed on their website (it is my bank account why can't I remove it).

When you want to cancel the subscription, you have to fill in a form and include your date of birth and phone number in it (why these personal information are required to simply cancel the subscription?). And SolutionInn needs to review your subscription cancel request before you can successfully cancel it.

Quality

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From the business

The first thing you would want to know about us is that we have a business address at two different locations. We are not a faceless company behind a website. We take your request seriously and will go the extra mile to keep it so. We at solution Inn...

Company Representative

Thumbnail of user fawads2
Fawad S.
Typically does not respond to reviews

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2.5
59 reviews
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