Stacees.com has a rating of 4.44 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees.com most frequently mention customer service, prom dress, and many compliments. Stacees.com ranks 6th among Prom Dresses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.
I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.
My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.
I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.
The dress came on time and I gave them the correct measurements, but unfortunately it was a little too big. The customer service was amazing though. I got the dress for my sophomore prom and thankfully I have two more proms that will hopefully go well and I will be ordering again from this website. :)
Products used:
Dress, only thing I bought.
Dear Brenda,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!
Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered this dress for my daughter's graduation and it fits her perfectly! It's exactly as the photo, excellent quality and really so pretty.
It was exactly what she hoped for. Once we placed the order, the customer service was excellent:from confirming the exact measurements, quick delivery and checking in on our satisfaction, I would highly recommend this site for anyone looking.
Dear Carmen,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered this dress for my daughters senior prom. After placing the order the company reached out to us to ask for her exact measurements. The communication was great and the dress was received on time and above expectations. It is a very well made, good quality dress! Super stunning! My daughter had so many compliments!
Dear Heather,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Was very skeptical in ordering this dress, but glad I did for my granddaughter! I wished she would have ordered it to her size even though the size she got fits her, it's long! But she loves the length. If you are on the fence about ordering from them, you won't regret it! The dress is well made and looks like the picture.
Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
I was highly pleased with their service. I entered the wrong address because I had just moved back in Dec. 2023 so they changed the address and I got my step daughter dress in time for her Senior prom. I will most definitely recommend Stacee's to anyone looking for a bomb dre and next yr when my daughter is a Jr and the year after that a senior they will be my go too.
Dear Antoinette,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
The lacy green prom dress we ordered is lovely and fits perfectly. We ordered early and it arrived in less time than estimated. The dress is very pretty and my daughter is happy with it. The cost was so much more affordable than other options we considered. With the custom order- no additional alterations were necessary!
Dear Amylyn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
Stacees were so helpful at providing my daughter with her custom made prom dress and also making her a modesty jacket.
Dear Emily,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.
Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!
Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.
Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support
We had a great experience of ordering the perfect dress to fit just right, fast shipping and great quality!
Dear Becky,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
I would give zero star rating if it allowed me to. The dress I ordered did not fit me and the dress was different than shown on the site. Stacees claims "hassle free returns" however, it is anything but "hassle free". I have been going back & forth with them trying to return the dress. They refuse to give a full refund. I had to put a dispute in with my credit card hoping they can resolve this! I believe this website is fraudulent and I would NOT recommend purchasing from it.
Tip for consumers:
This website is fraudulent and I would NOT recommend purchasing anything from it. The dresses shown are stolen images, not the actual dress you will receive. They claim to offer returns within 14 days but they DO NOT offer returns at all.
Products used:
Nothing because the item was terrible
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I was hesitant about ordering a prom dress online for my daughter especially since I had to custom order her size. It came in and it was absolutely beautiful and fit her perfectly. I would definitely recommend ordering from Stacees. The only thing the colour is not as dark as my daughter thought it would be(she ordered burgundy), that being said she still really love the dress.
Dear Nathalie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress I ordered for my granddaughter for her first prom is absolutely beautiful! I custom ordered the dress and it fit her perfectly! This was my first order from Stacees and I'm sure it will not be my last! They communicated well with me when I had questions and the dress arrived on time! Great company to do business with! I highly recommend Stacees if you need a beautiful formal dress!
Dear Rhonda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
I have been trying to return dresses for more than 2 weeks! Just as other reviewers have noted, they refuse to provide return instructions. Instead, they apologize for their delayed response and try to get you to agree to apply for partial compensation under the guise that it is so expensive for the customer to return items. You will be stuck in an endless loop of excuses to avoid refunds. Their go to response is that they will respond in 2 days only to try to convince you to keep the dress.
Tip for consumers:
Do not buy from this company. They are dishonorable.
Products used:
Dresses
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
I must say my experience shopping with Stacees was absolutely amazing. I was kept in the loop from the moment I placed my order to the moment the dress was delivered at my door.
The dress itself was absolutely beautiful, the picture didn't even do justice to what the actual dress looked like in person. My daughter got so much compliments and she felt like an absolute princess.
I highly recommend Stacees! They are beyond professional. Definitely will be ordering in the future.
Dear Keisha,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
My daughter's dress was made to her exact measurements and is amazing looking. The great communication with Stacees during the process was so comforting that we were going to receive exactly what we wanted. The dress arrived before expected, it fits perfect, and looks amazing on our daughter. We've been recommending Stacees to our friends and family. We will be repeat customers.
Dear Ray,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress turned out so beautifully, shipped according to the expected amount of time, and the tailoring was done perfectly. The color was also perfect and it made me look great. It's too beautiful of a dress to only wear once so I plan on wearing it for next year's prom, as well. Thank you Stacees!
Order number: SM*******141
On short notice, I had to purchase 3 bridesmaid dresses for my three children, ages 10,13, and 20. My 20 year old lives out of state, and didn't have a way to take her measurements, so I ordered a standard size 4. The other two dresses were ordered using the easy measurement taking directions. All three dresses arrived on time, and fit beautifully. Would definitely order from Stacees's again!
Products used:
Dresses
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress was amazing and exactly what we wanted. It fit perfectly and didn't need any alterations. Thank you for helping my daughter have a great night!
Dear Amanda,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Came on time and was literally made perfect to my measurements sent in. Good quality and got so many compliments! Highly recommend.
Dear Jacquelyn,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The detail on the dress is beautiful. It fits like a glove and is stunning. Customer service was excellent throughout the ordering and measuring stages with all questions answered promptly. I am looking forward to wearing my beautiful dress on my daughter's wedding day.I will definitely recommend to others and buy from Stacees again. Thankyou.
Dear Karen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Dear Katherine,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center