• Strawberrynet.com

Strawberrynet.com

Overview

Strawberrynet.com has a rating of 1.96 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Strawberrynet.com most frequently mention customer service, credit card, and post office problems. Strawberrynet.com ranks 375th among Bath & Body sites.

  • Service
    19
  • Value
    17
  • Shipping
    16
  • Returns
    14
  • Quality
    17

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.1%
Positive
3
Neutral
0
Negative
10
14
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service provided by this website is terrible.
How would you rate Strawberrynet.com?
Top Positive Review

“Good site”

Alexandre P.
8/12/23

Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"

Top Critical Review

“Worst Interface moving forward from Dec 2023”

Anand S.
12/5/23

I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site. I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here. A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here…. Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience…. Shop elsewhere not here…..

Reviews (154)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32)
Thumbnail of user anands86
2 reviews
0 helpful votes
December 5th, 2023

I used to be a regular shopper at this site. Recently, I logged into the site only to realise they have changed the interface and made the entire user experience so much worse. Before it was simple, there would be a list of picture with price and one could simply add to the bag. Now everything is hidden. Whoever came up with this bright I terrace is going to get a lot of flack from their boss. Horrible,horrible,horrible interface…. Cannot even think of shopping,,you will think you have entered a phishing site.

I stop shopping after receiving such a lame reply from their customer service team…. High time somos other company can take over this gap and make money as this company future is bleak and downhill from here.

A company that does not keep user experience in mind is doomed to go bankrupt. This is exactly what the new interface is telling the shopper, don't shop here….

Feel sorry for the technical team whoever came up with this bright idea and for the senior managers who approved such a horrible user experience….

Shop elsewhere not here…..

Tip for consumers:
Horrible customer service experience with recent experience and horrible interface moving forward. Shoppers will leave the site in droves with this horrible interface….Whoever came up with this idea should be fired, they don’t deserve to make the company loose so much money and reputation as a bad online site for shopping. The user experience has gone down considerably….

Products used:
Perfumes

Service
Value
Shipping
Returns
Quality
Thumbnail of user antoniam95
1 review
1 helpful vote
October 28th, 2023

I have seen these bras advertised by several companies. Strawberryi had a Facebook ad where the model shows the bra, and says that it is wireless and very comfortable. Wouldn't you know that when these bras arrived, they were completely underwired, and not comfortable at all. I contacted the company, which is in Italy by the way, and after back and forth emails, they offered to refund me $16. $16, when I actually paid $89! So don't waste your money!

Products used:
'2023 New Comfortable Back Smoothing Bra'

Service
Value
Shipping
Returns
Quality
Thumbnail of user t25183932
1 review
0 helpful votes
August 12th, 2023

Overall, I highly recommend Strawberrynet for their excellent products, user-friendly website, and top-notch customer service. I will definitely be a returning customer!"

Thumbnail of user prasht
1 review
3 helpful votes
September 16th, 2019

I have ordered multiple things from this site to India (albeit my last purchase was in June 2019) and while it does take some time for the stuff to get here, it always does. On the occasions that I've had to pay customs taxes, Strawberrynet have always refunded me and their customer service is prompt and attentive. The products have always seemed genuine to me. I have absolutely no idea what the other reviewers are going on about.

Thumbnail of user yv13
1 review
0 helpful votes
September 22nd, 2023

The customer service provided by this website is terrible. They will take your money but refuse to refund any of it under any circumstance. I purchased 2 bras and requested to start the refund process. I indicated they were uncomfortable. They sent one larger than the other. They claim they sent me what I ordered and say it is best to keep the item than to start the return process...I have written them 6 times to no avail. Do NOT recommend this website to anyone. SAVE YOUR MONEY LADIES, stay far away from them.

Products used:
Bras

Service
Value
Shipping
Returns
Quality
Thumbnail of user borylan96
2 reviews
0 helpful votes
August 17th, 2023

I want to applaud your user-friendly website. Navigating through your extensive product range was effortless, and the detailed descriptions and customer reviews provided valuable insights.

Thumbnail of user deborahd2152
1 review
0 helpful votes
September 30th, 2023

I purchased a set of 2 bras. Paid over $50 including postage to the uk. They sent me the wrong size, 40D when I ordered 36D, no fault of mine. Requested a return label. They offers me $3 and keep the items. The items are useless to me. Challenged this, they then offers me $5 and highlighted that I have to pay for the return which would be expensive as their offices are in China. So I am now out of pocket with goods that are useless to me because of their mistake. Insulting and damn right out of order.

Tip for consumers:
Find another site that sells the same items.

Products used:
Bras

Service
Value
Shipping
Returns
Quality
Thumbnail of user joys617
1 review
2 helpful votes
August 13th, 2023

One credit card rejected twice, another rejected once from Strawberry. The $381 item was then sent to me without my consent.
A few weeks after my credit card was denied, I purchased item and received item directly from company.
After twelve emails with Strawberry, and them constantly asking what my problem was, I gave up trying to explain and now own two of the same items.
If you have to return anything, think again. Instead of reading prior emails, someone will respond as if they don't understand what you're talking about.

Tip for consumers:
Stick with websites that you can count on for good customer service ,good return policy and good code of ethics.

Products used:
jovi dpl

Service
Returns
Thumbnail of user marlenes171
1 review
1 helpful vote
December 22nd, 2020

It took quite a long time to receive my products but I received them and they were in a good condition. L will purchase from strawberrynet again.

Thumbnail of user doncorleone1408
1 review
2 helpful votes
August 2nd, 2023

"I recently used Strawberrynet to purchase some beauty products and was very impressed with their service. The website was easy to navigate and had a wide range of products to choose from, including some hard-to-find brands.

The ordering process was simple and straightforward, and my products arrived quickly and in perfect condition. I appreciated the free shipping and the fact that I could track my package every step of the way.

What really stood out to me, though, was the quality of the products themselves. I was a bit skeptical about ordering beauty products online, but everything I received was authentic and of excellent quality.

Overall, I would highly recommend Strawberrynet to anyone looking for affordable, high-quality beauty products. The website is easy to use, shipping is fast and reliable, and the products themselves are top-notch. I will definitely be using Strawberrynet for future purchases."

Tip for consumers:
Will shop again

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user marynak14
1 review
0 helpful votes
September 24th, 2023
Verified purchase

I've got my order yesterday (09/24/2023) and seen that Eyebrow Enhancer expire date oct 15 2023. Unpleasantly to get almost expired product with peptides

Service
Value
Shipping
Returns
Quality
Thumbnail of user janec915
1 review
2 helpful votes
June 11th, 2021

I am the loyal customer of strawberrynet (with 10% loyaty discount) and I want to say that it is worth trusting. Yes, due to covid it do has some delivery problems, but I hope that everything will be fine soon. However what I like it for is still the same - wide range and constant discounts. I want to thank it for my vast beauty collection and wish to overcome all difficulties and keep on moving forward.

Products used:
Cosmetics, haircare, skincare, perfume

Service
Value
Shipping
Quality
Thumbnail of user disappointedconsumerc
1 review
2 helpful votes
July 20th, 2023

I ended up throwing away the La Mer foundation I purchased from Strawberrynet. It was watery and had an odd smell. I have used La Mer for more than 6 years so I know what a genuine product is like. Don't waste your money on this site.

Thumbnail of user vitalinas1
1 review
3 helpful votes
June 13th, 2021

Not perfect, but very good. Have no idea about the reason of so many dreadful reviews. My experience was absolutely satisfactory, with two orders one of which did not arrive in time and seemed to be lost. But their customer service helped to find it. It was in the local postal office waiting for pick up, and I was waiting for a courier delivery. So that was a kind of misunderstanding.
A few moments why not perfect for me:
First of all, they don't deliver perfumes to my country, while no problem with its shipment to many other destinations, I don't know why;
Secondly, the delivery takes time, don't rely upon receiving the parcel earlier than 2-3 weeks, but again, other destinations may work faster, it's better to check on their site;
And, at last, delivery is free only when your order meets some definite amount, so when you need to buy a small cheap item it may be not gainful as shipping charge would be too much.
Anyway, their prices are usually really attractive, they regularly offer discounts to some categories or even all products on the site, and the assortment - it's their main value. Some day I will order again, indeed. This shop is in my bookmarks

Tip for consumers:
Use all-site discounts, often associated with holidays

Service
Value
Shipping
Quality
Thumbnail of user maria.nagaoka
2 reviews
1 helpful vote
September 13th, 2023

I have tried Kersatase shampoo- it smelled a little off.
Clinique cream eyeshadow- it was dry and hard to use

This doesnt boil downt to authenticity. It all boils down to how well established, secure and controlled is their warehouse storage conditions? If an online company doesn't show or prove that they have this down pat (especially selling all sorts of different cosmetics ingredients and items, then do not even think twice to buy from them… Not unless you are willing to pay less for less quality!
Just google search warehouse, cosmetics, standards:
"products may require specific storage conditions, such as temperature or humidity control, to prevent spoilage or degradation. Failure to store these products properly could result in damage to the items, rendering them unsafe for use."

Thumbnail of user isabellab82
1 review
0 helpful votes
June 25th, 2021

Great shopping experience with strawberryNet.com, I found there all the beauty products I was looking for. The ordering process was very smooth, thanks to the customer service reactivity. I highly recommend to enjoy the pleasure of shopping on this website!

Thumbnail of user fashiong6
1 review
6 helpful votes
January 6th, 2022

Strawberrynet sent me a defected perfume, took 2 months to arrive.
They refuse to refund. Fraud! Beware!

Tip for consumers:
Don't shop at strawberrynet!
They are using fraud methods, sell faulty/expired/defective/diluted/fake perfumes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mervec1
1 review
2 helpful votes
June 18th, 2021

Since 2006, I am the happy customers of Strawberrynet.com
You can purchase with confidence. Lately I bought Shibella Cosmetics Wing Stamp Eyeliner and I could say that it is the best one I ever used. Their price versus quality is perfect. I am happy also with their customer service. I strongly reccomend.

Tip for consumers:
They are really very reliable. I am using this website for long years.

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user morc3
1 review
1 helpful vote
August 14th, 2023

Got the product after 3 weeks. All the products have expired date between 2-4 months without writing it on the web. It's a joke.

Tip for consumers:
Not going to buy there again

Products used:
Not use it

Service
Value
Shipping
Returns
Quality
Thumbnail of user amangorayahundal
1 review
0 helpful votes
September 20th, 2023

Received order after month,and sent me wrong size and email them about situation,and they are suggesting me to gift it to friend and there is nothing they can do.please don't purchase very bad customer service

Thumbnail of user sumsm
1 review
4 helpful votes
December 20th, 2022
Verified purchase

I bought a Chanel Mademoiselle perfume from Strawberrynet. Have been using this perfume for as long as I can remember. So when I chance upon this company offering a sale discount I thought why not. Everything seems fine except the scent. When compared to the one I have, which bought from Chanel counter, its somehow smells different. You can tell the difference when you have been wearing same perfume for so long. So ya I'm skeptical.

Tip for consumers:
Read their reviews on the company before deciding purchase.

Products used:
Perfume

Service
Value
Quality
Thumbnail of user janety81
1 review
5 helpful votes
April 20th, 2020

Amazon delivery date is in 6 weeks. To Los Angeles... and can't go to the grocery store without lining up... so I googled other websites! Soooo happy I did... ended up with fast shipping and a discount! New fav!

Thumbnail of user namheek
1 review
14 helpful votes
December 24th, 2019

I used to have positive experience with StrawberryNet when there was no shipping cost without limit amount of purchase. (Now their policy is changed: worldwide free shipping is only above 75 dollars and they advertise 'worldwide free shipping' without clear information)

StrawberryNet sells cosmetics NOT for sales! I even had to pay custom tax to receive it.
It's very disappointing.
Their policy is not transparent and they do not give necessary information of products which customers should know.

Thumbnail of user idocd
1 review
0 helpful votes
March 22nd, 2023

I found the customer service to be non existent, certainly not customer focused. I will never shop with them again.

Thumbnail of user cym4
1 review
0 helpful votes
May 30th, 2020

Can't believe I could get 5 high end times in only 200 dollars! Price is really good and probably I will come again

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From the business

Strawberrynet is the leading beauty online store carries discount Skincare, Makeup, Perfume, Haircare, Cologne, with 800 beauty brands and free shipping to 200+ countries.

Company Representative

Thumbnail of user strawberryneto
Strawberrynet O.
Typically does not respond to reviews

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