Sunrun

Sun run is by far the worst solar company out there they have no idea how to run a business it's all about making money to them. I was very reluctant to put solar panels on my home because of the way they look but their sales rep convinced me that I would save a significant amount of money every month if I Went with solar so I reluctantly did. It's been six months now and whether it's summer or winter I am paying Consistently more every month than. When I contacted customer service they Assured me that my system was running perfectly and that I signed the contract. They have no explanation as to why I am paying more every month I asked them to remove the panels from my home and they told me no I asked them to send somebody out to reevaluate that I have the correct amount of panels on my home and they wanted to charge me $200 to do so. They have offered no solution to my problem other than you signed the contract. Thank you sunrun For completely ripping me off and having no regret about it whatsoever. Buyer beware

Update 5... Stay tuned... There will be more.

Update 4... What makes matters worse, I checked the City Inspection website to find out what time the Inspector is going to arrive on 01/21/2022, and I was shocked to find out that the inspection was CANCELLED. I am trying very hard to keep my cool, but I have had enough. Perhaps a visit with my Attorney is in order. Let's see if they even bother to call me about the cancellation.

Update 3... A technician (of sorts) showed up unannounced on 01/20/2022 driving a personal vehicle and parking in my driveway) put the necessary stickers in the electric boxes and conduit but NEVER fixed the incorrect electrical box. He said he would call for an electrician to fix in the afternoon, so it will pass inspection tomorrow. So it is now early evening and did an electrician show up? Oh? You know the answer to that!

Update 2... So now I am past being nice and am extremely demanding with many more emails and text messages. Finally, someone in authority with them arranged a re-inspection with the city inspector for 01/21/2022.

Update 1... So after many more communications, I was assured that someone would complete my solar problems and the inspection by the city would be finalized by 01/13/2022. As expected, no one from Sunrun/Vivint showed up and the Inspector was sent away.

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This is an email I sent after 20 texts, emails, and phone calls. My opinion is to stay away from Sunrun/Vivint. The installation was not that good either.

They damaged part of my roof and the conduit they ran looks horrible. That is what you get when a rental truck (NO doubt it was a subcontractor) rolls up with all their stuff thrown in the back.

Good Day,

I have an issue that is not getting resolved and have been totally unsuccessful in previous emails and correspondence with reps from your company. Time is of the essence. My solar installation was completed on August 30,2021 except for some electrical work due to the electrician not having the correct parts.

I was patient and understanding that an inspection from the City of Chula Vista Inspection Department might take approximately two months to complete. I was assured by your company that the entire process would only take 7-8 weeks. After three months, I started communicating with my sales rep to get a status report. I received the same canned speech every time that it was the fault of the City of Chula Vista Inspection Department as to why nothing was being done.

So now we are near five (5) months after install with incomplete work and no inspection. Taking matters into my hands, on January 6,2022, I went to the City of Chula Vista Inspection Department and spoke with the Senior Inspector. He reviewed my file and noted that an inspection WAS NEVER SCHEDULED. He also told me that a final inspection could have been completed two months after installation.

What makes matters, no one can find our account in either Sunrun or Vivint.

I have scheduled an inspection with the City of Chula Vista Inspection Department for:

Thursday, January 13,2022

I notified my sales rep of the inspection date but not sure if this information will get to the right department to finish my solar installation.

I am requesting that your company send any and all trades people to my home prior to the inspection date to get the solar system complete, so the final inspection will pass. The Senior Inspector also stated that a representative from Sunrun/Vivint must be on site with paperwork they need to sign off.

We can then move on to SDG&E for their approval and get the system finally turned on. I have spent hundreds of dollars in additional electric charges because of a failure on your part to follow up.

Please reply to this email as to when I can expect workers at my home.

Thank you in advance for your cooperation.

User's recommendation: DO NOT EVER USE SUNRUN/VIVINT.

Was paying 500 a month for electricity and sunrun managed to lower my monthly utility bills to about 235 while giving me more energy than I needed so I can charge my ev at home worry free!

Horrible Experience with Sunrun Solar

I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.

Attempts to address the inefficiency of the solar panels have been futile, and the company has refused to investigate or provide the promised refund. This blatant disregard for customer concerns and the apparent lack of effort to resolve the issue is unacceptable. It seems like they are knowingly charging us for non-producing solar panels, which they have acknowledged. Our solar panels have not been producing since April 2022, 0 killawatts from then to now. They have even told us we have out of date inefficient equipment, yet they refuse to fix our current system.

The refusal to pull phone calls and the overall lack of due diligence further highlight Sunrun's negligence. This experience has left me frustrated, dissatisfied, and feeling as though I've been taken advantage of since I have been a customer since Nobember 2017. I strongly advise others to reconsider choosing Sunrun for their solar needs, given the company's apparent disregard for customer satisfaction and commitment to resolving issues.

Got 12 panels (490 watts), 1 tesla battery 13.5, i turn on 2 air cond. 1 is 12 btu, 1 is 18 btu turn both on at 10pm battery is out of energy by 3:am, Not happy at all!
Would need 2 batteries to make them work not informed of this at time of selling. After wards was told by seller put temp. At 72° thats hot i want cold 60°. Keep this in mind at time of purchase.

C.s. Said use 1 air cond. Not much help.having 2 batteries for $240. Monthly for 25 yrs.that is helping! NO HELP FROM SUNRUN! STAY AWAY! SHOULD THEY HELP ME I WILL REMOVE THIS REVIEW AND PUT A GOOD 1 IF NOT IT STAYS HERE FOR ALL TO READ.
Aug. 29,2023 - update - No help from sunrun, they say system is fine & battery don't turn on 2 air conditioners (heavy loads) so battery can last all night, wow some customer service!
My email is *******@yahoo.com
I'm in moca, P.Rico. These solar panels need more power & another battery to work efficiently! I DO NOT RECOMMEND 12 SOLAR PANELS & 1 BATTERY YOU CANNOT OPERATE 2 AIR CONDITIONERS!
25 YEAR GUARANTEE WHY YOU TRYING TO CHARGE ME FOR SPECIALIST VISIT $190. I DON'T AUTHORIZE THAT.SOME HELP! CUSTOMER SERVICE.

I loved having solar and saving money. I did not buy it. SunRun got my rebates in return for the solar panels, so they own them. 5 years ago, I had a leak from the solar and they fixed it. They fixed it by cracking many tiles and put on different colored tiles which I was unaware of until a few months ago when I had my roofer come to check out a leak. He said it was the solar company. Sun Run for two months has given me the run around. They say it isn't under warranty. They own the panels! My roofer can't fix the leak because the panels are too low and there is not enough room. Huge bowls of water are coming in a bedroom upstairs. They used to be so good. I even gave many referrals. This is so ridiculous. I am still trying. They had two work orders and both were cancelled and closed without my knowledge. They say they will call me back, and they don't!