Brittany S.

Horrible Experience with Sunrun Solar

I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.

Attempts to address the inefficiency of the solar panels have been futile, and the company has refused to investigate or provide the promised refund. This blatant disregard for customer concerns and the apparent lack of effort to resolve the issue is unacceptable. It seems like they are knowingly charging us for non-producing solar panels, which they have acknowledged. Our solar panels have not been producing since April 2022, 0 killawatts from then to now. They have even told us we have out of date inefficient equipment, yet they refuse to fix our current system.

The refusal to pull phone calls and the overall lack of due diligence further highlight Sunrun's negligence. This experience has left me frustrated, dissatisfied, and feeling as though I've been taken advantage of since I have been a customer since Nobember 2017. I strongly advise others to reconsider choosing Sunrun for their solar needs, given the company's apparent disregard for customer satisfaction and commitment to resolving issues.