Themoleskinjeansco.uk

I ordered a pair of €70.00 Moleskin Jeans from this company on 3/26/24 I finally received them on 04/25/24.
It took a month to receive this item. The shipping cost me $15.00.
Once I received the item, they looked nothing like they did in the pictures on their website.
I thought I was ordering a pair of light brown jeans, what I got was a pair of dark olive green jeans.
I went to their website to find out how to return the item for a refund but couldn't find any information so I had to email them to get the information. Once I got a reply they said that I could return the item but I would have to pay the shipping again to return them. I live in New England, shipping the item back to the UK would have cost me an estimated $50.00.
So this company wants me to pay $65.00 in shipping cost and when all is said and done, I will get a $5.00 refund on my 70.00 purchase. OH and did I mention it took almost 5 weeks to get the wrong merchandise.
The company took no responsibility and offered no solutions other than, pay us or keep our mediocre merchandise. So if I returned them, they get there product back and I'm out $65.00.
My advise is to buy from another company. There is nothing unique or outstanding about these jeans.
And their idea of providing a quality product at a good price is non existent.
Considering the amount of time I have wasted with these people, and to then end up with no merchandise to show for it, is, I think the definition of an unsatisfied customer.
I will be donating these to Goodwill. Perhaps that way some good can come out of this.