Twenty20

This website is a scam. My account was suspended despite following all the rules. I even sold one photo that I will not get paid for. They take advantage of photographers and customers. Don't recommend.

I have free access as part of my Envato account. But it's impossible to find what I need because there is no way to filter or set parameters. Looking for an isolated image of a cargo ship as I was earlier? Forget it. Or crates. Nope. I have no time to waste going through page after page.

I sold 7 pictures in sept 2021 still they paid only $1 - $0.15(TAX)= $0.85 only for all pictures. I am sharing screenshot also.

I've somehow been charged for a website I never signed up for, and there is no customer service available to help, so my bank continues to decline the $348 charge... 3 times in a row now, but not before I've had to replace my card which is a huge headache. WTH. Why is there no customer service phone or email available? Is this guy like the Billy McFarland of stock photos?

I cancelled my subscription and got a confirmation email that I had cancelled, but "auto renew" was still ticked on in my settings of my account! A year later they took 348 euros from my credit card. Once you've entered your credit card details you can't remove them from the site!
Do NOT subscribe to their "free" trial period if you don't want to be charged 348 euros!

Be careful if you even visit their site. You'll think that you're just paying $19/mo. With no obligation to pay going forward. They won't send you any email receipt or confirmation so you won't realize that they're making an unauthorized charge on your card for their annual membership. I noticed the charge on my credit card and they refused to refund even though services weren't rendered. They have 9 complaints against them with the Better Business Bureau, all of which are unresolved. That state of CA needs to investigate how this company is still able to steal from people.

Twenty20is all window shopping dressing and scam or fraud in the background. They automatically charge you for what you haven't subscribed. I have been charged hundreds of dollar including the latest 149$ even after they confirmed I was not subscribed to their services. There response "sorry we cannot refund" but we offer you a few free photos. They never erase your credit card data and will charge you regardless. I had to cancel and change my card. AVOID and spread the word so that these unethical practices stop and they go bankrupt or stand up and fill another of the many claims they have pending. To shut them down

They lure you in with the offer of 5 free/ royalty-free pictures, but once you sign up, they make it intentionally hard to cancel your subscription... That auto-renews for $149/m in a week. You can't remove your card info as well*
Also, The library is not very impressive and a lot of pictures aren't cleared for commercial use or even actually royalty-free(especially the high-quality ones). Most of the pictures there aren't very large and the quality is sub-par. So for the price of $149/m, I am flabbergasted.

"IT'S A TRAP!"

I did not sign up for their subscription and cancelled within the 7 day trial period once I saw I was charged and realized what had happened. They are claiming I signed up a day earlier than the confirmation email shows and refusing to refund their fraudulent charges. DO NOT USE THEM!

They say they will give you a free trial with credit but are very vague about it.

The trial said 7 days and 5 credits. What they did not tell you is that even though the credit is there, they will charge you on the 7th day.

It's really a 6-day trial, and they charge on the 7th without notifying you. I just noticed a $150 bill on my credit card.

They also refuse any type of refund so go through your bank to settle this issue.

Horrible business practice.

This company is the king of dark patterns (look up this term) for the purpose of making it difficult to cancel your subscription, unsubscribe from emails, and delete your connection to them in general (I can't even remove my credit card from their site after I've cancelled).

I regretted I used their service and products. They didn't follow their own policy and deleted all bad reviews online. These should tell you enough whether you want to stay away from them or risk losing your money with a dishonest company.

They managed to finagle my into a 'trial' and after a week I was charged $99 to my credit card. I was under the impression that I had bought 5 credits. Never NEVER agreed anywhere in the process to give them 99 bucks. Didn't receive a confirmation neither in my email. I had to cancel my credit card in the end. Don't sign up here, it's a big scam.

Twenty20 offered a trial to download up to 5 photos. I never used the 5 downloads because we were not happy with the images we were finding on the website. I stopped using Twenty20. A few days later, they charged me for an entire year of their product without any warning.

Obviously this is a mistake and should be refunded, so I reached out to support. Support told me that they will not refund me after explaining that we never got through the trial and have no intention of using the service (We're now using Deposit Photos which has been outstanding so far).

Never use Twenty20.

They straight up stole $348 from my account and I had canceled my trial. I tried contacting the company thru multiple channels and didn't hear from them - i even messaged the CEO on twitter and he also didn't get back to me

I had a problem with my subscription and I emailed them for many times. They always only send me auto-generated emails and I never got my problem solved.

I'm not even completely sure these people are truly located in the US because the credit card companies and merchants cannot get ahold of them when they attempt to investigate the fraudulent activity this company is famous for. You sign up for a 7 day trial and they bill you before the trial ends for upwards of $300 and they ignore any request for cancellation continuously and continue to bill you until you cancel your card. Scam Artists! If you have been scammed by them please contact the Attorney General for California to file a complaint here: https://oag.ca.gov/consumers. Kevin Fremon, Matt Munson and
Todd Emaus are the founders of this "business" and the people stealing your money. Include them in the complaint.

Like many people on here, I've been scammed out of my money by this company offering a "free trial." I tried very hard to get a refund through multiple channels. Their website is useless, and no customer service number. I even tried messaging the executives through LinkedIn, but never got a response.

The only way to stop this company from scamming others is to file a complaint with the appropriate governing bodies. If enough people do this, they will open an investigation, and put a stop to this.

I'll do you all a favor, and provide the links below.

California Attorney General Office of Consumer Protection
https://oag.ca.gov/consumers

State of California Department of Consumer Complaints
https://www.dca.ca.gov/consumers/complaints/index.shtml

Better Business Bureau
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started