RakutenVIKI

I live in the UK and have been subscribing to Viki for several months paying $4.99 / month (which works out at ~£3.92). Without informing me Viki changed my payment to local currency and this month billed me £4.99 / month. I reported this straight away and asked for a refund, as I don't agree with a 1:1 exchange rate. Viki have said all account now paid in local currency and they will not give me a refund. Basically they have my money and I'm not getting it back.
I've been scammed out of about £1.10 extra this month, so I have now cancelled my subscription (it will be Viki's long term loss).
I would advise any Viki subscribers to check their account carefully, as this rouge company can increase your payment without telling you. It doesn't seem to bother them that by doing so they have broken UK laws - "They should tell you about a price increase, or any other change, 30 days before it happens.".
If this was for a larger amount I would have reported them to the ombudsman and taken them to the small claims court. But in this case I will just switch to a more reputable streaming platform and Viki loses my business.