Waitrose & Partners

So helpful and kind!
Always go above and beyond!
Kind customer service and always with a smile.
Willing to help around the store and great product knowledge!
We always use market Harborough store and they're wonderful!

I received a coupon for money off a first online delivery order for new customers. With nothing to lose I decided to sign up and use it... and what a revelation! Firstly, Waitrose were not nearly as expensive as I thought. Secondly, the quality of their fresh produce was worth the extra few pennies. I am talking fresh fruit and veg with twice the shelf life of that from other stores. Thirdly, any extra pennies spent are saved by virtue of their delivery being free over £40. Compare that to Tesco who charge £7 for a £40 delivery at peak times! I use home delivery for everything because I am disabled. I have found that if I plan well and take advantage of their special offers, I can get better quality food for the same net price as from the other supermarkets. And to add the icing on the cake... their delivery drivers are just so nice and so helpful and cheerful. 10 out 10 Waitrose/Ocado!

Horrendous... dry and lack of taste this is not a panettone. Shame to be called number 1 choice, badly made with the wrong ingredients

I am lived
I am lived, with Waitrose.
I consider myself a loyal customer of Waitrose, not just for good customer services at store also for the quality of products.
I do my weekly shopping at Waitrose in stores and once in awhile online.
On my last 3 order last 3 order there were items missing and the person whom packed my order give items which was about expired. And the driver was alway late. I never complained about it because, I said to myself, people at the store are so nice and helpful very time. Plus if you can't finish the food, you can gift it.
However today that all changed.
I delivery schedule between 1pm to 2pm, 2:15 my order didn't I called Costumers Service asking how long will it take until I get my shipping, I was informed I was the next person in line and my shopping would with within 10to15 minutes. (Around 2:30pm) At
15pm I called again asking what is going on, and the customer service person said let me have a look for you. Few seconds late she said oh your is naked as complete. I got very confused and ask how can it be completed if I didn't received the items?
She replied let me get in touch with driver and someone some where she will call me back.
How long will it take I ask? She was honest I replied I don't know ‍ but I will get in touch as soon as I hear back from them.
45 minutes later I called again, is there any update, do you how it take will I receive my shopping today? She responded well I don't know, if you want I can ask them to cancel your order and you go ahead and buy what you need!
Very nice of you thank you, but I want to know what happen, you cannot just cancel the order without any explanation or apology for waiting my time. She replied yeah we will get back to you after the investigation.
What about shopping?
No attempt to try and reschedule my order?
Now I am left with the items I paid for?