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Wavespace.waverider.co.uk has a rating of 3.0 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases.
This was a really annoying process.
I purchased a Wave Spa. Received 3 boxes in the mail with one being a duplicate box. I tried finding a number for them but there is no number to contact them. Then, I emailed them multiple times and didn't receive a response then. It was only when I commented on a Facebook post that I received a message on messenger about my issue. I went back and forth for four weeks trying to resolve this and they keep giving me the run around saying it was shipped, would be shipped, couldn't get in touch with the warehouse, and kept telling me they would send me tracking. This entire time I was so frustrated! I had to send the CEO a message on LinkedIn! Finally, a nice customer service rep reached out, named Zoe and she offered me a $100 refund on a $1700 item which I thought after dealing with four weeks of back and forth was really weak. Either way I finally got my box, am still waiting on a refund, but it took me having to reach out various ways to get this resolved. Ultimately, I am disappointed overall with their customer service. I want to recommend the product but I just can't.
Tip for consumers:
A number to be able to reach someone to actually speak to. Clear concise feedback from customer service and not the runaround. Better refund than $100 for customers. If something goes wrong and I have to contact your company again, and this is what I have to deal with, I won't recommend to anyone to buy from your company.
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