Rachel J.

This was a really annoying process.
I purchased a Wave Spa. Received 3 boxes in the mail with one being a duplicate box. I tried finding a number for them but there is no number to contact them. Then, I emailed them multiple times and didn't receive a response then. It was only when I commented on a Facebook post that I received a message on messenger about my issue. I went back and forth for four weeks trying to resolve this and they keep giving me the run around saying it was shipped, would be shipped, couldn't get in touch with the warehouse, and kept telling me they would send me tracking. This entire time I was so frustrated! I had to send the CEO a message on LinkedIn! Finally, a nice customer service rep reached out, named Zoe and she offered me a $100 refund on a $1700 item which I thought after dealing with four weeks of back and forth was really weak. Either way I finally got my box, am still waiting on a refund, but it took me having to reach out various ways to get this resolved. Ultimately, I am disappointed overall with their customer service. I want to recommend the product but I just can't.

I bought 2 floating lake bumper floats and I received a harmonica. Then, they wanted to send a partial refund. I went back and forth with them on this and they finally refunded my amount but I was really dissatisfied because I spent $60 and got a harmonica. I don't know what this site is trying to accomplish but I think they are a bunch of scammers!

This all started in late 2021 and most significantly during 2022. I purchased this vehicle from Carvana. The vehicle was originally a leased vehicle through Elder Hyundai in Michigan. Upon listing the vehicle for auction, the vehicle is stated to have had maintenance performed and an oil change done prior to being auctioned off. Upon purchasing it in August 2020 I did not experience any issues until late 2021 early 2022, over a year after purchasing it and having routine maintenance such as oil changes performed.
I chose Suburban Hyundai of Troy to take my vehicle to when a recall notice came in the mail. Upon first bringing my car there I dealt with a young man by the name of XX as my service rep.
I started experiencing issues with the vehicle running poorly, engine knocking, and I checked the dipstick and it was completely dry. Mind you, this is between oil changes. I topped the vehicle off with oil purchased at a local gas station and then made an appointment right away to bring it in. When I arrived my new service rep, Eric Coppola, (the first guy I had dealt with had already quit within a few months time) I mentioned the issue the car was having with the way it was running and that I had to add oil because it was empty. Not knowing anything about a possible "excessive oil consumption issue" with these vehicles, I thought there was a leak somewhere. Instead of being concerned, the rep, Eric Coppola, was too interested in trying to sell me maintenance packages, and urging me to leave positive google reviews that he never mentioned anything when I came to pick the car up. I had to ask him "if there was an oil leak" and he had stated "everything checked out". Eric never noted this on my paperwork or raised additional concern or any additional action that could have been taken when I told him my dipstick was completely dry.
As time continued, the vehicle would start to hesitate while driving, the engine would knock, but no oil light or any light for that matter would light up on the dashboard informing me the car had no oil in it or there was a possible issue. The ONLY time I ever had a light on the dashboard appear was the day it died when the oil light started flashing right before the car died.
After the dealership brushed me off (what it felt like) in February 2022, I took it to a reliable service shop and had maintenance done. I mentioned at that time the excessive oil consumption and a "possible oil leak". At that time they ran diagnostic tests and no codes came up and they checked for leaks and stated there were no leaks found. As month continued I started paying extra to have the extra mileage synthetic oil changes performed, thinking that this would be better for the vehicle and it would burn less oil. I was wrong. I dealt with constantly monitoring the oil level and adding oil without ANY notification to consumers that IF we were experiencing this that we should bring it into the dealership for an oil consumption test. February 2023, the vehicle was running slow, lacking acceleration and "puttering". I checked the dipstick and it was bone dry. I had recently had an oil change about 2000 miles earlier, if that. I added 4 quarts and started driving and the oil light started flashing. Within 15 minutes the car completely lost power and I luckily was able to pull to the side of the road.

During the course of the year of dealing with this vehicles issues, I felt unsafe driving it. I felt it was unreliable and every time I checked my VIN for a recall, nothing would come up. I maintained the vehicle more than any other vehicle I have owned in 20 years. Constantly checking oil levels and adding oil between oil changes.

When the vehicle died I had it towed to the service shop. At that time the tow driver told me "you have engine rod bearing failure and it's completely detached from the engine". Prior to this even happening I received a notice for an extended warranty which stated "lack of acceleration, engine knocking, rod bearing failure" and since I received this, I assumed as the consumer and vehicle owner, Hyundai would fulfill their warranty obligation. Therefore, I had it then towed to Suburban Hyundai of Troy, where I have dealt with a slew of people who have only proven to be no help in resolving this situation.

Issue 1: They (Suburban Hyundai of Troy) refuse to hold themselves accountable for the fact that an employed service representative never noted that the oil issue was spoken about. If I didn't have an issue I wouldn't have taken it to another shop and have a diagnostic test ran because I thought there were leaks. I also believe that if they would have noted this that I would be able to be approved for a warranty engine replacement. They refuse to assist in backing me as a consumer who brought my vehicle in for service on multiple occasions.

Issue 2: I was initially told that I was denied "due to lack of maintenance between 0-17,000 miles", in which I did not own the vehicle. Prior to purchasing the vehicle the Carfax report shows maintenance performed and the vehicle ran fine within the first 6-8 months of ownership. I also kept all of my receipts and maintenanced the vehicle regularly.

Issue 2: I was then told that it is "not lack of maintenance between 0-17,000 miles but lack of maintenance between 17,000 and 41,000 miles". I submitted 7-10 additional receipts of maintenance performed even with me taking the vehicle back to a shop because the vehicle consumed all of its oil. Hyundai still denied me.

Issue 3: The dealership told me my claim was denied because of "sludge in the engine". Obviously, if a vehicle is not leaking oil, the oil will accumulate inside of the vehicle thus overtime creating sludge! Hyundai corporate just keeps sending me photos of the engine and saying there is sludge. Yes, but the vehicle was maintained and oil changes and oil added regularly, and sludge was still able to build up inside. This is not my fault and I keep getting blamed for it like it is my fault.

Issue 4: Both the dealership and Hyundai Corporate refuse to offer any type of goodwill, remedy, or accountability for their faulty engines. If they deny a consumer, it's on the consumer to eat the repairs even though they are under the impression they have a powertrain warranty.

I have contacted the NHTSA and filed 2 claims regarding Hyundai's faulty engine. This company is knowingly aware their engines are faulty and are fighting vehicle owners on honoring the warranty that they claim to "be the best in the industry". They are falsely advertising and they do not care if they leave consumers high and dry.

I filed a complaint with the SEC. I filed a complaint with my state attorney general and was contacted by a case manager with Hyundai Corporate and again denied due to "lack of maintenance" and provided the same photos I have seen since the beginning. There is no number to speak with their warranty claims department, no supervisor, and my case manager states that "she is the highest I can go and once the warranty department makes their decision it is final"

I provided all receipts, email correspondence with both the dealership and a Hyundai Representative from the local Metro Detroit area. I have spent the last 6 months fighting for Hyundai to honor their powertrain warranty, hold themselves accountable for their faulty engines, or at least agree to some sort of goodwill.

I am a part of 3 Facebook groups devoted to "theta engine failure", "Hyundai oil consumption" and "Hyundai/Kia engine failure" and there are thousands of others who are experiencing the same types of vehicle issues. It shouldn't be this difficult for a company to do what is right and there is NO reason why after continually maintaining this vehicle with oil changes and adding oil, I am being denied for lack of maintenance. Hyundai knows they have issues with the NU engine in my vehicle, and yet some how they find it acceptable to blame me for the the fact that the engine has been consuming oil in excessive amounts to the point that the rod bearing failed, and the engine had turned into sludge.

Never once did I get a notice from Hyundai whom, had had engine issues with their Theta engines. Now, they have a proposed class action lawsuit and the only way I can try to remedy this is but paying out of pocket for a new engine and labor costs, the costs of towing it and hoping that this gets reimbursed ALL because Hyundai won't do the right thing and acknowledge that they have faulty engines and honor the warranty they have sent consumers in the mail.

Based on the fact that Hyundai failed to notify consumers of excessive oil consumption issues, possible rod bearing failure, loss of acceleration, issued an extended mile warranty coverage that they fail to fulfill, place blame on the consumer for any issues with the engine resulting in failure, failure to account for any additional receipts for maintenance, and failure of the dealership to train their employees to accurately document all and any customer issues instead of place emphasis on upselling packages, Hyundai Corporate and Suburban Hyundai of Troy should be held accountable and honor my vehicles powetrain warranty and replace the engine in this vehicle!

Ultimately, I paid the car off, sold it as is and took a loss on it! This company refuses to honor powertrain warranties that even a class action lawsuit has extended. They place blame on lack of maintenance on the consumer, getting a lawyer is out of the question and even a used motor will cost the consumer between $4k and $8k which doesn't even include labor!

I wish I would have looked this company up before making any purchases.
They are trying to be like upwork, except upwork credits you back for credits on jobs that they deem scam or unfit.
I made a purchase, got NO leads and was corresponding and they recharged my card claiming I signed up for auto pay. I didn't. I never checked any box saying I wanted autopay and I never got a notification saying I was almost out of credits or out of credits.
Then I get a promo code, so I enter it in the promo area and it doesn't even take me to a checkout, in fact I didn't even agree to purchase credits. They charged my card which should have been taken off of file.
This company is violating consumer rights and they need to have a class action lawsuit brought on them for their lack of accountability and the fact they just think they can charge credit cards without authorization!