Williams

Bought a couple of pairs of shoes as a gift. They were sent in the flimsiest of bags and were damaged in transit so the box was ripped and crushed
Contacted the company for a replacement (again, reiterated bought for a present...for my MIL no less!) and the response was "Unfortunately this is not an error on our part as this appears to have become damaged in transit"...of course they were, they were not packed appropriately. Anyway, they arranged the transit and have the contact with the transit company. Therefore I can't even claim from them.
Will NEVER buy from these guys again.
If you want your purchase to arrive in even a reasonable condition or want any semblance of post sale service when there is an issue, don't deal with this unfeeling and un customer focused company.
Lack of service delivered by the parent...
I.e. Munro Footwear Group that includes...Cinori; Colorado; Diana Ferrari; Dijango & Juliette; Gamins; I Love Billy; Midas; Mathers; Mollini; Mountfords; Silent D; Supersoft; Style Tread; Top End; Williams; Ziera so will be actively avoiding and sharing my experience across them all as the service is defined and managed by this parent.and to think, the solution to you would have been easy and cheap!