Emma L.

Bought a couple of pairs of shoes as a gift. They were sent in the flimsiest of bags and were damaged in transit so the box was ripped and crushed
Contacted the company for a replacement (again, reiterated bought for a present...for my MIL no less!) and the response was "Unfortunately this is not an error on our part as this appears to have become damaged in transit"...of course they were, they were not packed appropriately. Anyway, they arranged the transit and have the contact with the transit company. Therefore I can't even claim from them.
Will NEVER buy from these guys again.
If you want your purchase to arrive in even a reasonable condition or want any semblance of post sale service when there is an issue, don't deal with this unfeeling and un customer focused company.
Lack of service delivered by the parent...
I.e. Munro Footwear Group that includes...Cinori; Colorado; Diana Ferrari; Dijango & Juliette; Gamins; I Love Billy; Midas; Mathers; Mollini; Mountfords; Silent D; Supersoft; Style Tread; Top End; Williams; Ziera so will be actively avoiding and sharing my experience across them all as the service is defined and managed by this parent.and to think, the solution to you would have been easy and cheap!

Bought a couple of pairs of shoes as a gift. They were sent in the flimsiest of bags and were damaged in transit so the box was ripped and crushed
Contacted the company for a replacement (again, reiterated bought for a present...for my MIL no less!) and the response was "Unfortunately this is not an error on our part as this appears to have become damaged in transit"...of course they were, they were not packed appropriately. Anyway, they arranged the transit and have the contact with the transit company. Therefore I can't even claim from them.
Will NEVER buy from these guys again.
If you want your purchase to arrive in even a reasonable condition or want any semblance of post sale service when there is an issue, don't deal with this unfeeling and un customer focused company.
Lack of service delivered by the parent...
I.e. Munro Footwear Group that includes...Cinori; Colorado; Diana Ferrari; Dijango & Juliette; Gamins; I Love Billy; Midas; Mathers; Mollini; Mountfords; Silent D; Supersoft; Style Tread; Top End; Williams; Ziera so will be actively avoiding and sharing my experience across them all as the service is defined and managed by this parent.and to think, the solution to you would have been easy and cheap!

This site sells high end items which, even at a heavily discounted price, are still expensive. They make promises of quick, easy refunds. They are anything but. There is an absolute lack of transparency and the splitting of the price paid into separate refunds for the item and the tax component of the item is ridiculous.
Also, be very careful if ordering over $1000 of items, they have to charge AU GST - but they don't specifically tell you, it is only when you have checked out and the amount taken is larger than you were expecting. At least if you are going to do a large order, split it into separate ones to avoid this issue.
I may use them again, IF there is the perfect piece at a GREAT price and I am CERTAIN that it will fit and look good. I NEVER want to have to try and return an item to these guys again.
Since I started having my issue, I have seem other reviews of similar responses from the company. I wish I had read them before ordering. Should be noted will also see these guys as Yoox (the parent company which also has Net-A-Porter in their stable)

Delivery was 3 heavy boxes of wine. Asked if he was able to just take them down the 5 stairs of our unit block door - not into the house and he would not even let me get a question out. Just started recording me (on our private property) and said aggressively "do what you want call the police or anything". The delivery was for wine which then had to be left out - in the bright and hot sun until my partner came home in 6-7 hours. - he could not even move it to a sheltered area.
Tried to contact Couriers Please - got a response saying it had been escalated and someone would contact me. Followed up a couple of weeks later - and crickets - not had any contact at all from then at all. Tried to respond to the email and got a "doesn't take incoming emails" message - not a good look for an email that starts "contactus". Tried to do another online contact form - and apart from the auto response - again - nothing,
If you care about what you are wanting delivered - do not use these guys. Unfortunately it also means the Shingleback (the vineyard) have lost a customer too as I won't order wine if the company they contract leave it safely. Of the 24 bottles - we have opened and tried 3 since - none have been good - and this is wine we have enjoyed many times before. Can only put it down to the treatment the of being left in the sun and heat all day.

Even after I booked and paid for flowers 3 weeks in advance.
Even after I chose this company because they say they deliver 7 days a week
Even after during the order I specifically selected 10th May (a Sunday).
And even after their reassuring commitment on the confirmation email that " our gift guru is excited to roll up his sleeves and warm up his paws to ensure the present you picked arrives perfectly packaged and right on time."
I then got an email at 9am on the day they were due advising they were unable to deliver on the day required...(from the reviews seems I am not the only one).

They say they hope it did not detract from the sentiment and the intent - well of course it did! They were arranged for a date specifically because it was a significant date. The day after this had passed and gone and left the recipient feeling dejected because they thought we had forgotten! No offer of refund / cancellation just "sorry if you're disappointed". They did not deliver what I paid for plain and simple.
Also. I know that they say in the small print (part of the confirmation FAQs after ordering) that unless you buy an additional card the recipient will not know who sent them. Never come across this before - ridiculous. Even more so given that when they opened the box there was a blank card.

Will not put my next important flower delivery in the hands of this company - or ever again.

Shocking experience with both delivery and sending

First ever experience was someone sending me an item. It never arrived. The sender and I opened a case and they said they would investigate. Not much it seems was done as the final response, after 10 days of waiting, was that the driver said they had left it by the front door of my unit - even when I said that was impossible because of the 3 security doors they could not have gone through. Never got any further follow up.

Then, thinking that may be a one off, booked a pick up to send a parcel. Booked for pick up the next day. 3.30 comes and no pick up - so having checked the website (contradicting information about pick up windows and expectations) reached out to the company. ONLY THEN told "our providers don't pick up or delivery from auction houses, malls, hospitals, military bases or airports" - even though where I am has a FREE car park 10 meters away from our front door and we get many parcels collected and delivered by the courier companies they say they use. Their suggestion - ask a friend to take the parcel and they can collect from them - what sort of business is this?

They say it is the same for delivery - but I KNOW we have had packages delivered via Sendle here (not many, but some). So on both occasions been LIED to and not received ANY SERVICE. Use at your peril - wish I'd read the other reviews first!

Update: - Couriers Please person just turned up to my work to collect the parcel - which was cancelled because Sendle were adamant they would not pick up from this address... 2 days late, but he turned up! Had to send him away and let him know I cancelled it based on information from Sendle and used MailMan yesterday morning

After very carefully choosing (and securing my domain name through another group) I get an email from this company saying: You deserve a better name than www.[mydomainname]. com.au. How rude can you get? My carefully researched and selected domain name suits my actual business perfectly and also aligns with my overall market presence, trademarked logos, registered business names and social media accounts. Where does this company get off suggesting (without even know me or my business) that "I deserve a better name" just because they have a generic one to sell (www.EventPhotographer.com.au). If they knew ANYTHING, they would know I am a TRAVEL photographer, NOT and EVENT photographer!