Youfibre

This is the most atrocious company I have ever had the misfortune to deal with. I actually hate Youfibre.

They promised no loss of connection, great speeds, full coverage throughout the house in a package costing £19.99 a month, with £50 cashback.

The cashback incentive was refused as soon as the excuse for Internet was installed and they then arbitrarily changed the price to £21.99 a month.

They installed the wifi less than 2 weeks ago and it covers one room, barely, so long as only one device is being used. It loses connection and it is so slow that my TV, situated right by the box, takes ages to load. They are also a security risk as the password cannot be changed on the box provided.

After struggling to contact them regarding the multiple issues I received emails stating that my phone number doesn't work, strange that anyone and everyone else manages to contact me with no difficulties! After I pointed this out they did manage to make a phone call, when I was promised a reduction of the monthly fee to £17.99 and a booster at no extra cost. I explained that I needed the engineer to attend at 8am as I work nights. I am still waiting and they are saying it could be 1pm before anyone turns up, meaning I go to work on no sleep.

I told them I do not want their terrible excuse for a service and as I have not had it for 14 days I want to cancel, at which point they stated it's 14 days from the start of the contract which they have failed to fulfil and they would charge me an early exit fee upwards of £400.

As they are basically holding me to ransom and forcing their "services" (using the term very loosely) on me I intend to make sure that I cost them way over their £400 by making sure as few people as possible sign up with this scam company, who have failed to deliver in every area.

Contrary to their statements on their website they definitely do not care at all about their customers or ensure that they provide what you are paying for. I only wish I had paid more attention to the 1* reviews before being conned by their promises!

My calendar is already set with a reminder to be rid of them asap.

Avoid at all costs!