Minerva g.

I ordered with a week in advance and my flowers NEVER arrived. It was never picked up by FedEx, never got any updates. Horrible service. I ordered for mothers day, Mexican holiday its on the 10th of May. I even told my mother they will be arriving and they NEVER came! It was the most embarrassing day. I will Never rely on this company again! First and last time customer.:Update: I was contacted by Bouqs Co. And was offered a full refund and a selection of a replacement floral arrangement. The communication was very open and prompt. I have no issues with customer service, they have been helpful in addressing my issues and concerns. I have yet to receive my replacement flowers but they have already been shipped.