Nancy G.

I rated Rewigs 1 star because it wouldnt let me give a ZERO
Dont buy from Rewigs! Terrible customer service. I followed the websites instructions on how to measure, size, style and color. I also read the return policy. I ordered 2 different styles in the same color and got totally 2 different colors,one was poker straight and the sizing is way off. When I emailed the return and refund dept. they gave me the run a round, and kept asking me to keep the wigs for a few days, but I told her that the color was " Red" and not the color I ordered. I sent pictures of the wigs, which clearly showed that the wig was the wrong color. After 7 emails back and forth,She argued with me saying that was the color I ordered. I said I was not satisfied and wanted a refund...well, she said that I would have to pay $20.00 for shipping back to them, which I expected, but then she said they would have to take off 12% handling charge,then she said:
PLEASE NOTE: Returning goods is Risky and may be detained by customs.
Of course these wigs are from China even though I thought I was ordering from a Canadain site! Or she would refund me only 18%. I was worried that if I wanted a full refund, I may not get it. So I took the 18% reluctantly. They sure make you jump through hoops to get any satisfaction. I will NEVER! NEVER! Order from REWIGS Or any other China shop again. They rip you off! I dont know how the can stay in business and rip people off. This is unacceptable. You can clearly see in the pictures below that the ones I received look nothing like the pictures in the receipt. Also there were no instructions on how to style, wash, curl or take care of these wigs. PLEASE DONT WASTE YOUR MONEY!