Michael H.

Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance you get someone competent, but these rest is beyond ridiculously incompetent.

You explain the issue, you record video evidence because they ask for it, they try a few things that don't help, move it forward to "support leads" (Doesn't exist imo, because they are even more incompetent).
Anyway, instead of simply reading the detailed history of what has been tried, they ask you the same Qs all over again.
And I get that it sometimes takes until they answer, but once they do answer, you expect and actually need them to stick to the conversation and not answer ever 20mins to 3hours or however they feel like - how else can you resolve a complex issue?
This again means the next time someone answers will be another person asking you everything again instead of fully reading and understanding the history of what has been done TWICE already.

I've had this multiple times now. I wish I had never bought this useless theme but a professional one instead. By now they have easily wasted 6 weeks of my life.

It's honestly the dumbest support I ever had anywhere!