Sol T.

I wanted to get a refund because Divi is slow to load compared to other providers. Page load time is one of the key factors for customer experience and google ranking.

I used Avada for my website as it made my load time 1.2 seconds and my customers had a great experience with it.

I asked for a refund because of that but was declined because i asked after the 30 day period. I didn't even download their assets but was still declined. Their customer service would not even reply back to my emails.

I was moving to another state which is why i asked for my refund late, but they were not considerate. Unprofessional support.