Horrible customer service that doesn't stand behind correcting the endless array of glaring mistakes the tremendously glitchy website makes on a never-ending basis. They don't return calls or answer emails, either. And when a package is returned because of all the ineptitude, they resist refunding you, until you become a squeaky wheel and threaten to take it to a higher level.
Tip for consumers: Major issues dealing directly with Skinceuticals. You’re better off buying from a retailer or website that has good customer service, fresher products and cares about the customers. Plus, their products aren’t fresh and are discolored.