Don't read the old, outdated reviews below. This was probably the easiest and seamless project I have done, and I have remodeled a lot! I bought a $3,500 closet system (Included the 20% off) and couldn't be happier with the product and customer service. Like with any product that comes from a third party shipping company, some items have the potential to come damaged. I made a note on the shipping ticket, took pictures as instructed by EC, and emailed them the issues. They had my replacement panels mailed out the next day and to my front door in less than a week (I live in Florida so I am a bit away from their office). You will not find a company that is more responsive and attentive than these guys.
There is a small learning curve on how to put it together, but if you love DIY stuff, and you can read, you'll have no issues putting this together.
Way to go Easyclosets!