They ship custom cut closets the next day. Pieces arrived superbly packed. Had easy to use instructions. Takes some mechanical aptitude to assemble, but nothing daunting. Overall a great product, fast delivery, and good price. Only comment: I was installing between 2 fixed walls (reach in), and their builder makes you leave like 1/8" space. I decided to leave 1/2" just to be safe. It barely fit. Should have left 1" space overall, because wall surfaces are rarely truly flat and even. Their system should advice a little more margin.