Aaron W.

After four weeks of waiting on my clutch, getting the same non-answer from their online status form, I submitted an actual status request. Their web site assured me I'd get an answer by email within 48 hours. Didn't happen. A week later I did it again. Again, no answer.

At this point, I tried calling. Couldn't reach anyone. Six weeks now, no clutch, no customer service at all, following their prescribed process.

Frustrated by not getting my parts and not getting any customer service, I submitted a cancellation request. I got an email chastising me for not emailing them. WTF? Why tell me to use your web site forms to get status if it doesn't work, and I'm supposed to email instead? My order confirmation email actually told me NOT to respond by email!

To their credit, they canceled the order and refunded my money. But I wasted six weeks trying to buy from them.

Buyer beware, customer service is a foreign concept to LMPerformance.