I am on the phone with a lady called Jyoti today and she took over 20 mins to even get me correct status of my shipment. Not sure what makes them commendable. To us, they are our worst experience. Gautam Nadikeri is their contact guy. Never calls back, never writes back, cannot update status. Not doing business with TNT...EVER as in EVER. This is our shipment no btw *******. Just in case someone is bothered to even find out what went wrong.