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For a personalized card business, this company has automated their system so much that it feels like an impossibility to correct items on the proof, and have the cards delivered to me. I am on the 3rd proof. It has been taking 2 days to correct each proof. So this is now the 6th day since I put in my order and there is no end in sight. I called and spoke to a real person to escalate the concern. The person is disconnected to the actual designer fixing the issue and cannot fix the issue themselves. I ask to speak to a supervisor or owner of the firm as this is a small business. They put me on hold then hung up. I called back and I was hung up on, again. I am on the verge of canceling this order.
Tip for consumers:
I am a repeat customer of Minted and very surprised at the chaos experience this year.
Other businesses offering the similar services are more personal, and one can actually solve a problem with a phone call. Minted seems bureaucratic and out of control.
Products used:
Personalized photo cards.
Angela W.'s review of Minted earned a Very Helpful vote
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