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Deserve negative rating. DON'T WASTE MONEY ON THIS PRODUCT. Ridiculously bad and unprofessional Installers from bathfitter franchisee. Bathfitter survives just by TV advertisements. All promises in ads and their Brochures are fake and far from reality. Their warranty certificate that comes only at installation has restrictive terms than promised through brochures and contracts. Totally unfair business practice towards the end user.
On the day of installation itself I complained major issues, like uneven corners, flexing noise, inconsistent wide gaps, uneven wide caulking, water pooling etc. Responses to complaints come as late as two to three months, that too after reminders. Four tech visits were just to give lectures that all those deficiencies are the company standards.
I am proceeding with a legal case through small claims court. Anyone wants to join are welcome.
Tip for consumers:
Warranty terms between Brochures and Warranty certificate are contradicting. Clear case of unfair business practice.
Products used:
Tub and surround
Abraham V.'s review of BathFitters earned 4 Very Helpful votes
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