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I do take partial responsibility for my ignorance of file formats. However, I bought a manual seeing that I could view on iOS (I use an iPhone) it is apparently not compatible and I do not own a computer. The refusal to refund for a product I can't use is an awful way to treat customers. They should make customers aware that you cannot view these products on a phone.
Adam E.'s review of eManual Online earned a Very Helpful vote
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While the occasion when the sought information was needed has passed, there have been numerous...
Thought Emanual provided on line access. It did not, and could not download to laptop. Requested...
Hi Adam, I'm sorry to hear about your issues. Please provide me with your Order ID or ticket number so I can address this matter promptly.
Additionally, our software products come with detailed information regarding file formats, size, and compatibility requirements. If a refund was declined, it's likely because the digital products were downloaded offline. However, I'm more than willing to investigate further to ensure a satisfactory resolution.
Looking forward to your response.
Jon
Customer Relations@ eManualOnline