When I ordered a birth certificate from them, they didn't tell me before I paid that it would be a 20-25 business day turnaround. At day 30, I contacted them, waited on hold for 30 minutes, and was told it would take another 2 months! I asked them to refund my order, they asked for all the info I already gave them on the order and said they couldn't guarantee that they would cancel it. I did a chargeback on my credit card. Total scam company.