Many nice phone calls. Ordered a bed and mattress. Said it would come in 4 weeks. No tracking number... so I asked them what was up? Said they couldn't find an installer and would send the bed when they could find an installer. Well, that wasn't going to work because the patient needed the bed NOW> Sent them a link to an installer... they never responded. Didn't respond to voice messages or emails. Now when I call the 888 number it just goes dead. Wish I had googled Tom DeZengremel's name before this. You find a 'linkedin account' but when you go to linked in, he's not really there. Don't know how they sleep at night when they are dealing with people in need and just take their money and run. Thank goodness that Chase is reversing the charge for us.