Adrian O.

Terrible.

I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof.

Lastminute said a number of contradictory things:

- we cant change the flight
- we will try to change the flight(but never did)
- told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available

I went on to their chat facility and got no satisfaction
I phoned 12 times in a 4 hour period and they often disconnected me.

They didnt listen to my questions and they mostly didnt even understand English

I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse".

I have many more details to post here but space wont allow me to unfortunately.

Which magazine has posted a review on them too. Enough said!

Terrible.

I went to the ticket office at Manila airport and tried to change my flight home. I was told that "they did not talk to customers" in that office and that I would need to email them. She gave me a tiny slip of paper with contact details on. She also told me that all flights from Manila were fully booked that week without even looking at the computer to check.

I complained to the CEO of Turkish airlines and heard nothing. Not even an "autoresponse". It was booked through lastminute who have an even worse reputation