I had health issues and applied for an extension. A month ago I was told I would receive a response back in 1-3 business days. I have been reaching out to them since then and have not received any sort of response regardless as to how and who I try to contact from their company. Being that I paid for this course to help me get a cert out of pocket I am really upset with their lack of professionalism and would highly advise anyone thinking of taking a course through them to steer clear and find a company that is actually interested in helping you get your cert.