AFSHAN R.

I sent some money to Pakistan to save my relative's life who had to undergo surgery but money gram did not release the money to the receiver even after verifying their ID. So I requested a cancellation and since past 1 week they are telling me to wait for my own money to come back in my account. They need receiver's confirmation. I dont understand that? If I need my own money back, why do I need receiver's confirmation. The customer service is super non helpful and keep on advising me to wait as if we are waiting for my relative to die? I pleaded them t take fast action but all in vain! I am very unhappy and upset with all this and highly advise against using them.