Aimee S.

Kiwi.com's Instagram and Facebook are full of complaints like mine. I've been waiting on the phone with their customer service department for over 2 hours while at the airport because they refuse to honor the travel insurance I purchased and will keep my money without providing me with travel. I will have no other alternative than to ask the other dissatisfied customers that I see so many of to come together and sue Kiwi.com for the money we've lost and suffering they cause by not providing customer care or the travel accommodation we all paid to receive. I am disgusted with this agency.