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Been buying tea here for ten years. Always efficient
English Tea Store has always been slow, but this takes the cake. Eleven days after placing the order and receiving an email about tracking delivery, I get another message that order is being held up for the back order of a package of cookies.
As you might agree, ordering some special delights as well as your tea is supposed to be fun and pleasant, not a frustrating challenge. There's other places to buy this stuff…
Tip for consumers:
We all assume timely shipping and service. English Tea Store doesn’t do this well
Products used:
Tea and biscuits
ASDA, what, 50% Walmart? Who's running this business? When I place an order for significant items advertised and apparently in stock, then why should they not be delivered? Terrible organization of orders and service, and inventory. I buy groceries and many items for family in the UK from ASDA. It's just impossible to plan anything. Is Britain really this bad or is it this company.?
Tip for consumers:
Don’t plan on ASDA having anything unless it’s in your hand.
Products used:
This is a grocery order
Baldwin products were supplied with inconsistent and wrong parts for application. Build.com were difficult to reach, and did not respond. I have reached out to the Baldwin Hardware Co.
Ainslie K.'s review of Asda earned 4 Very Helpful votes
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Empty.
Somewhat tedious to scroll through 15 screens to see all your teas. It does, however, make me...
Dear Ainslie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.