I ordered last Nov 23 and my 1st card was declined. I used another and it was approved. My order was confirmed and completed. Payment was credited to Strawberrynet but after I inquired about the status of my order, it replied that my order was cancelled since my bank declined it. I explained that it could have been my 1st card and they should check their system because my 2nd card was already debited.
How could I get my refund? Everytime I track my order, it was not cancelled but still no updates until today.