AJ W.

Rating: 0 out of 5 Stars

As a seasoned online shopper, I have encountered my fair share of disappointing experiences, but none quite as appalling as my recent encounter with Saks.com. From the onset, it became evident that this so-called luxury retailer is more concerned with deception than delivering quality service to its customers.

Let's start with their gift card policy, a labyrinth of deceit cunningly hidden in the shadows of ambiguity. Upon making a purchase, I was greeted with the illusion of a "free" gift card, only to discover later that returning items would render this card worthless. The lack of transparency regarding this policy is not only appalling but downright deceptive. It's evident that Saks.com cares more about trapping its customers than earning their trust.

But wait, it gets worse. Not content with merely misleading customers, Saks.com takes it a step further by labeling the gift card as "free" in the order confirmation, despite charging unsuspecting shoppers for it. This deliberate attempt to deceive customers is nothing short of despicable and showcases the utter disregard Saks.com has for its clientele.

And let's not forget the cherry on top: their abysmal customer service. Attempts to resolve these issues with Saks.com were met with indifference and incompetence, leaving me no choice but to seek assistance from external parties.

In conclusion, Saks.com embodies everything that is wrong with online retail: deception, dishonesty, and a blatant disregard for customer trust. I implore anyone considering shopping with them to think twice and opt for retailers that prioritize honesty and integrity over deceit and deception.

Save yourself the headache and avoid Saks.com at all costs. Your wallet and your sanity will thank you.

My experience with West Elm has been nothing short of infuriating. I placed an order for a sofa on November 25,2022, with a promised delivery date of March 4,2023. Delays happen, but this was ridiculous.

When the sofa finally arrived, it had a tear. West Elm agreed to exchange it, but that marked the beginning of a never-ending saga. Months went by with no updates, and every time I called, I was given the runaround.

To add insult to injury, they claimed the sofa I ordered was no longer available, despite it being readily available online. What kind of scam is this?

I've been a loyal West Elm customer, spending over $10,000 in the past three years. Yet, on August 17th, they unceremoniously canceled my replacement order. West Elm's complete lack of accountability and disregard for customer loyalty is astounding.

If you value your time, money, and sanity, steer clear of West Elm. Their customer service is an abomination, and their promises are empty.

Matches Fashion's appalling customer service is enough to make anyone shudder. After returning an item, they conveniently deny its receipt and have the audacity to ignore multiple requests for clarification and proof. It's astonishing how a supposedly reputable company can be so callous towards their customers. Avoid this nightmare of an experience at all costs!