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0/10 do not recommend purchasing from Herschel. "Express shipping" really means 1-2 weeks before it ships. Did not cancel my order. Didn't reply to 3 of my emails. Don't answer the phone. Unfortunately had to file a complaint with BBB, which still hasn't elicited a response from the company. I don't even need my order anymore because I bought a different product (suitcase in time for my trip which was about 2 weeks after I ordered from Herschel WITH "Express Shipping". I have now been on my trip for a few days now and I just received a shipping notice today) Overall disappointed and frustrated. Word to the wise - DO NOT waste your money.
Products used:
Suitcase, suitcase strap, “fifteen” hip bag
Alaina R.'s review of Herschel earned 3 Very Helpful votes
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I bought my daughter a backpack and lunch kit from here. It was used maybe a month before it...
