Alan B.

Two bad experiences. I'm definitely done with Magellans. Ordered a "Hobo" bag for travel. Website gave dimensions of 14x9x4; what arrived was 11x9x4, so I returned it. To avoid delay, I ordered a much larger bag. I placed the order 16 days before our upcoming trip. With only a few days to go, the order was still "in process." I contacted Magellans. First they said we'd have it in time. Then, three days later they said, "We'll ship it tomorrow, but it wouldn't get to you before you leave." I suggested that since they had allowed the order sit for 11 days before processing, they ought to express ship so we would have it in time. Outcome: they refused to refund the shipping on the first, mis-advertised item, and, no, they wouldn't upgrade the shipping to get us our order on time after their delay. Just a shoddy experience. I'm definitely done with Magellans.