Appalling, cowboys scammers, non existent customer service, people who do not understand English. They are quick to takes our money but are very reluctant to refund when their products turn out to be rubbish. There was an occasion I purchased a refurbished I phone supposedly fully refurbished fully tested, what a laugh I couldn't even make a call. The presenters on the mens side are mostly polished, in some cases snake oil salesmen, on the womens side consist of fat blondes presenting fashion, one 70 year old who has seen better days, who's delivery is appealing. The one shinning light is a lady by the name of Hayley, she is sincere and professional. On the whole the company should be avoided, they are scammers